New Participant

Question

Flashlight not working as intended

Forum|Forum|8 years ago
August 22, 2017
17 replies
6490 views

Hello

After I setup your app - Adobe Scanner and after my flash or flashlight have stope working until I do factory reset without backup

It hasn't working on main Camera app and in order apps

Diagnostic of my iPad shown all fine

[The title has been edited, as part of moderation

How to

This topic has been closed for replies.

A

Anonymous

When the flash is set to always on, it turns off too quickly to be useful on the iPhone 14 Pro. This issue does not occur when using the flash in auto mode.

S_S

Community Manager

Hi @29713676,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Have you checked for the behaviour with the native camera app? Does the flash behave the same when manually focusing on a point in the camera?

If yes, this could be an issue with Apple rather than Adobe Scan. If not, please reply, and I will take this forward with the team for further investigation.

Also, a few more pieces of information would be great:

1. The app version of Adobe Scan;

2. The iOS version you are on.

Look forward to hearing from you.

-Souvik

A

Anonymous

I have checked the behavior with the native camera app, and the flash works fine when manually focusing on a point in the camera.

The app version of Adobe Scan is 23.04.20, and I am currently using iOS 16.3.1.

R

Rajvi Doshi

New Participant

While scanning through adobe scan, it automatically throws flash at the photo (even in bright daylight) which makes it very difficult to even read. Any fix on how to turn it off?

S_S

Community Manager

Hi @Rajvi Doshi,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Have you tried disabling the flash? The option to do so is precise on the right side of the capture button.

You can reference the below screenshot:

Also, you can learn more about the modes here: Scan — Adobe Scan for Android

Hope this helps.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

R

Rajvi Doshi

New Participant

Thanks a lot, this helps!

S_S

Community Manager

Hi @Антон27427403wl68,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing your device's iPadOS version for better understanding and assistance?

Also, I suggest you update your iPadOS and Adobe Scan to the latest version.

Let us know if you still face issues with the latest versions.

-Souvik

А

Антон27427403wl68Author

New Participant

My current iPadOS is 16.1.1. This problem also was on previous version iPadOS.

Till now I setupped latest version of iPadOS and Adobe Scanner and problem still exist

Thank you

S_S

Community Manager

Hi @Антон27427403wl68,

Are you able to use the flash on other camera application? This could be more of an issue with Apple that Adobe's .

-Souvik

S

SEGARAN5C94

New Participant

My camera is working until I turn on flash option (Adobe capture the picture),

But after that picture was fully dark

Harsh Vardhan Pareek

Community Manager

Hi @SEGARAN5C94

Hope you are doing well.

As you have mentioned that you are getting scan dark when the flash is on. We have tried to reproduce the issue on our end, but it is working fine. Would you mind providing us with some details to understand the issue better?

1. Kindly click a picture from your phone camera with flash turned on and check if it is clicking the image is dark

2. Is it happening with a particular file that you are trying to scan?

3. Also, check if Adobe Scan is updated to the latest version?

4. Make and model your device.

5. Application version?

Refer to the help document for Adobe Scan for android: https://www.adobe.com/devnet-docs/adobescan/android/en/

Looking forward to hearing back from you.

Thanks,

Harsh

D

default5jgukyxt1tc8

New Participant

Same issue from ky side also. How to resolve it?

fault_scan.pdf

S

Sandeep5FEF

New Participant

hi, I am Sandeep Sharma I am Updated my Android version 12.5.1 But after the update, my Android version my Scanner & WhatsApp click Black picture with flash and without Flash give normal phone please provide new updates and resolve this issue. I am feeling very disappointed.

(Updated the title and content: flesh to flash by Moderator)

Harsh Vardhan Pareek

Community Manager

Hi @Sandeep5FEF

Hope you are doing well.

As you have mentioned that you get a black picture with flash and without flash it's normal. Would you mind sharing some more details to understand the issue better?

1. Is this happening with normal camera applications too?

2. If possible could you share some pictures?

3. Version of Adobe Scan?

Kindly update the Adobe Scan application to the latest version and check if the issue persists.

Looking forward to hearing back from you.

Thanks,

Harsh

S

Sahidur98A6

New Participant

Picture gets black or black and white combination when scanning document with flash turned on in my poco m2 (android 11, MIUI 12.5 update)
the problem didn't exist before the update (i.e : Poco m2, android 10, MIUI 12.04)
facing this issue after updating my phone to MIUI 12.5
I've attached the original page, and output after scan with flash turned on.
By the way, no problem occurs when I scan these file without flash light

Harsh Vardhan Pareek

Community Manager

Hi @Sahidur98A6.,

Hope you are doing well.

Thanks for providing the details. As you have mentioned that you are getting scans black and white when the flash is on. We have tried to reproduce the issue on our end, but it is working fine. Would you mind providing us some details to understand the issue better?

1. Kindly click a picture from your phone camera with flash turned on and check if it is clicking the image in black and white.

2. Is it happening with a particular file that you are trying to scan?

3. Also, check if Adobe Scan is updated to the latest version?

Refer to the help document for Adobe Scan for android: https://www.adobe.com/devnet-docs/adobescan/android/en/

Looking forward to hear back from you.

Thanks,

Harsh

S

Sahidur98A6

New Participant

Thanks for your reply. But I have already tried all the three points you mentioned here.

1. clicking a picture from my phone camera shows completely fine. and when I import those pictures in Adobe scan it also works fine. but the problem arise when I try to capture picture from Adobe scan app (and not import pictures from files)

2. it is happening in all the documents. I have tried multiple documents with various light positions and even without light (turning on my flashlight)

3. and my app is up to date. I didn't find any updated version in the Play Store.

Hi @Sahidur98A6.,

Hope you are doing well.
Thanks for providing the details. As you have mentioned that you are getting scans black and white when the flash is on. We have tried to reproduce the issue on our end, but it is working fine. Would you mind providing us some details to understand the issue better?
1. Kindly click a picture from your phone camera with flash turned on and check if it is clicking the image in black and white.
2. Is it happening with a particular file that you are trying to scan?
3. Also, check if Adobe Scan is updated to the latest version?

Refer to the help document for Adobe Scan for android: https://www.adobe.com/devnet-docs/adobescan/android/en/
Looking forward to hear back from you.

Thanks,
Harsh

By @Harsh Vardhan Pareek

H

Holmes3008

New Participant

Hello, By using adobe scan for scanning documents previously there was no issue and document was perfect. But recently the document that is taken with flash on is coming with purple to bluish texture and the camera is working fine as the images are good with default camera app. Documents scanned with flash off are also coming perfect. How to resolve this issue??How to avoid that texture?

The sample images scanned from adobe scan app are attached..

Ria Tagra

Inspiring

Hi @Holmes3008

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

Make and model of your device?
Application version?
Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about
Is the behaviour same with all documents?

Try updating your Adobe Scan application and then try. Latest Adobe Scan Version : 21.06.28

For more help refer to: https://www.adobe.com/devnet-docs/adobescan/android/en/

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

D

defaultlxdfjjaa68yf

New Participant

In the past Adobe Scan had a very good way of capturing documents. Including keeping the flash on while taking the foto, causing the document to not have discolouration. Now the flash is on for only a split second making the document "blue" "purple" and "dark patches". Thank you for understanding. Please set an option to keep the flash on while scanning documents.

Ria Tagra

Inspiring

Hi,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

Make and model of your device?
Application version?
Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about
Is the behaviour same with all documents?

Try updating your Adobe Scan application and then try. Latest Adobe Scan Version : 21.06.28

For more help refer to: https://www.adobe.com/devnet-docs/adobescan/android/en/

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

G

Gaston5FFB

New Participant

Hello,

I am french, excuse my poor english language.

Since today I cannot use my HP printer-scanner, because Adobe flash player is no more available. A guy said me : "I also have Windows 10 and cannot load the flash player but I have found a workaround by scanning through Adobe Acrobat (the full version, not Acrobat Reader!). Open Acrobat .... File > Create > PDF from Scanner , then choose the required option" I doesn't run in Acrobat Reader DC on my computer, I haven't the choice "PDF from scanner". Does exist a version of Adobe Scan for PC ? Thanks. Kind regards. Gaston

S

Sujan5E6B

New Participant

When capturing photos the flash is working but ot is oof no use. May be the timing is not correct , slightly delay maybe.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded