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Valentin34145200weea
New Participant
December 8, 2023
Answered

I didn’t approve subscription

  • December 8, 2023
  • 2 replies
  • 184 views

App advertised 3 weeks trial period, but after I agreed I was charged after just 3 days. Please refund, I didn't agree to the subscription 

    This topic has been closed for replies.
    Correct answer S_S

    Hello @Valentin34145200weea,

     

    I hope you are doing well. I am sorry for your experience with Adobe Scan.

     

    Since Adobe Scan Pack is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    2 replies

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    January 1, 2024

    Hello @Valentin34145200weea,

     

    I hope you are doing well. I am sorry for your experience with Adobe Scan.

     

    Since Adobe Scan Pack is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    Abambo
    Abambo
    Community Expert
    December 10, 2023

    Did you take the subscription at the app store? If you did, you should cancel there and ask the app store for the refund.

    https://support.apple.com/en-in/HT202039

    ABAMBO | Hard- and Software Engineer | Photographer
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