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Nathan37680652um01
Participant
May 28, 2024
Question

iPad Scan quality suddenly reduced

  • May 28, 2024
  • 1 reply
  • 546 views

I've been using Adobe Scan on my IPad Pro (2021) successfully for over a year. Mainly to scan music and documents. A few days ago I went to scan something and the image quality/resolution of the scan was significantly less than usual. I tried just using the iPad camera app and the pictures taken with that were just fine. I can import those into Adobe Scan and proceed from there but that's a hassle. I'm wondering if anyone else is experiencing this issue or has any ideas why it's happening.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 28, 2024

    Hi @Nathan37680652um01,

     

    Hope you are doing well. Thanks for writing in!

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The app version of Adobe Scan you use (go to Home-> Profile-> About Adobe scan);

    2. The iPadOS version of your device;

    3. A screenshot of the image taken by Adobe Scan;

    4. A sample of the same image taken by your iPad's camera.

     

    Look forward to hearing from you.


    -Souvik

    N
    Nathan37680652um01Author
    Participant
    May 28, 2024

    Of course! I am running IPados 17.5.1 and my adobe Scan version is 24.05.21. I am attaching a screenshot of the scan and the same image captured with the default camera app on the iPad.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 30, 2024

    @Nathan37680652um01,

     

    Thanks for sharing the details. 

    I have logged a ticket for the dev team to investigate further.

     

    I will update the thread once I hear back.


    -Souvik

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