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A
Anonymous
January 17, 2022
Answered

Just subscribed (adobe Scan monthly) and now it won’t open.

  • January 17, 2022
  • 1 reply
  • 332 views

Hello. I have had the free version of Adobe Scan for quite a while. Today I decided to take out a monthly subscription so I could do more. For an hour or so it worked brilliantly and then it quit and won't open again.

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Correct answer Chhavi Garg

@22689327 please try deleting the Adobe Scan app and then reinstall it. This should fix the crash issue that you are facing. Let us know if it helps!

1 reply

C
Community Manager
Chhavi GargCommunity ManagerCorrect answer
Community Manager
January 19, 2022

@22689327 please try deleting the Adobe Scan app and then reinstall it. This should fix the crash issue that you are facing. Let us know if it helps!

A
Anonymous
January 19, 2022

Thanks GargC

 

That seems to have worked now! [I tried a few times today to follow the advice of Adobe Customer Support online chat but it didn't work and the chat just stopped.] i was about to give up and unsubscribe until I received your response. Thank you!

C
Community Manager
Chhavi GargCommunity Manager
Community Manager
January 19, 2022

Great, glad to know it works now!

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