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Just subscribed (adobe Scan monthly) and now it won’t open.

Guest
Jan 17, 2022 Jan 17, 2022

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Hello. I have had the free version of Adobe Scan for quite a while. Today I decided to take out a monthly subscription so I could do more. For an hour or so it worked brilliantly and then it quit and won't open again.

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Crash or freeze

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correct answers 1 Correct answer

Adobe Employee , Jan 18, 2022 Jan 18, 2022

@Deleted User please try deleting the Adobe Scan app and then reinstall it. This should fix the crash issue that you are facing. Let us know if it helps!

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Adobe Employee ,
Jan 18, 2022 Jan 18, 2022

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@Deleted User please try deleting the Adobe Scan app and then reinstall it. This should fix the crash issue that you are facing. Let us know if it helps!

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Guest
Jan 19, 2022 Jan 19, 2022

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Thanks GargC

 

That seems to have worked now! [I tried a few times today to follow the advice of Adobe Customer Support online chat but it didn't work and the chat just stopped.] i was about to give up and unsubscribe until I received your response. Thank you!

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Great, glad to know it works now!

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