Skip to main content
P
Ptgrim457
Participant
September 4, 2023
Question

Option to immediately save scan not working

  • September 4, 2023
  • 1 reply
  • 338 views

I was using one of the recent updates that allowed us to save and edit the scan immediately after snapping it. This feature worked for me for about a week, but then it reverted back to not allowing me to do that immediately. Does anyone have a resolution on this one?

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 12, 2023

    Hi @Ptgrim457,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The app version of Adobe Scan you are using (go to Home-> Profile-> About Adobe Scan);

    2. The iOS version of your device;

    3. A screen recording of the workflow you are following and the error you see.

     

    Look forward to hearing from you.

     

    -Souvik

    P
    Ptgrim457Author
    Participant
    September 12, 2023

    Hi,

     

    1. I am using version 23.08.31

    2. my iOS version is 16.6

    3. Attached is a recording of my workflow. You will see that once AdobeScan captures the image that I want to convert into pdf, I am not given the ability to edit and save it on that same screen. 

    P
    Ptgrim457Author
    Participant
    September 26, 2023

    Hi @Ptgrim457,

     

    Please update the application to the latest version and check again.

     

    Also, in the the preferences, check that the option "Let me auto adjust borders after each scan" is disabled.

     

    Let me know if this works for you.

     

    -Souvik


    Hi, these measures did not work
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices