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A
Anonymous
September 21, 2023
Answered

Please switch the app to full screen mode to use the camera

  • September 21, 2023
  • 3 replies
  • 24949 views

 this is an iPhone and my app can't open up my camera

    Correct answer S_S

    @Y32641215s0nl Thanks for sharing the screenshots.

     

    While I forward this to the team, please try the below steps once:

    Go to Settings -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the View to Default.

     

    Once done, try using the app again.

     

    -Souvik

    3 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 30, 2023

    Hi @32428721,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    I tried using the app with the latest version, and the app worked just fine.

     

    Would you mind sharing a few more pieces of information for further investigation:

    1. The app version of Adobe Scan for further investigation;

    2. The phone model and iOS version;

     

    Also, please go to the device's settings-> Adobe Scan-> Permissions-> enable permissions for the app to use the camera, background app refresh, and photos.

     

    Look forward to hearing from you.

     

    -Souvik

    Y
    Y32641215s0nl
    New Participant
    October 1, 2023

    Check attached , have uninstalled and re-installed the app as well but still the same issue 

      S_S
      Community Manager
      S_SCommunity ManagerCorrect answer
      Community Manager
      October 1, 2023

      @Y32641215s0nl Thanks for sharing the screenshots.

       

      While I forward this to the team, please try the below steps once:

      Go to Settings -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the View to Default.

       

      Once done, try using the app again.

       

      -Souvik

        kglad
        kglad
        Adobe Expert
        September 21, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



        <"moved from using the community">
        kglad
        kglad
        Adobe Expert
        September 21, 2023

        what app?

          A
          Anonymous
          September 21, 2023

          Hi kglad, is Adobe Scan.

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