Participant

Answered

Re: Save location of PDF files

Forum|Forum|7 years ago
July 20, 2018
8 replies
54647 views

This completely ruins the functionality of the app. I don't know where to find these documents I'm saving to the cloud and I would much prefer that I could save to dropbox or send to email. Those should be my first options. Now when I scan something and save to pdf I'm brought to a blank screen and I can't find my document. I guess I'll have to find a different app

Correct answer Meenakshi Negi

Hi Jenniferd,

Adobe Scan saves the documents as PDF in the Adobe Document Cloud.

You may check your saved files over here https://cloud.acrobat.com/.

Open the link and sign in with your Adobe ID and the password.

Then go to Files > Document Cloud > Adobe Scan folder.

All the saved files with be listed there.

You can also view your scans in the application.

As you have mentioned that you receive the blank screen once you save to PDF, can you share the screenshot of the window?

Also, let us know if the blank screen remains till you close the application.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

M

Mike25526227okad

Participant

Same problem here. The new Adobe Acrobe Pro is pretty much useless. They have NOT figured out how to make a user-friendly Cloud based App - They've turned it into an opportunity to sell their cloud storage services. Always best to keep the user's needs first. See ya!

J

JasonCarr

Participating Frequently

Agreed, this is unfortunate as the app works really well. But I just spent 10 minutes poking around Creative Cloud looking for my scans (?) only to discover that Acrobat has it's own seperate cloud?! That's a ridiculous workflow. And to echo others comments, the UI here ain't great. Looks like DrobBox or Evernote scan moving forward. Bummer. A $55 CC subscription would obviously be much more useful if apps (and clouds?) were integrated.

T

terka457

Participant

this company prety sucks. like many others (and of course apple) they want you to be a slave for them and to become fully dependent on their products.

C

cathyb63470067

Participant

I just paid $300 for software and I can't even see the files I scanned. This is absurd!

Harsh Vardhan Pareek

Community Manager

Hi @cathyb63470067

Kindly check if you are signed in with the same email which you have used while scanning the documents.

It could happen when you mistakenly sign in with a different email.

~Harsh

T

terka457

Participant

when i click copy to device, what is the file path of the pdf?

davidgretzschel

Participating Frequently

I think you get an app-picker menu. Then you select your filemanager or select the "Download"-app. Download works well for me, as I have it set up to automatically upload all its contents to my OneDrive-inbox folder.

If you have set up a standard app already, you might not see this dialog, anymore?

davidgretzschel

Participating Frequently

argh... can't edit. Direct answer: The filepath is up to you.

E

Em5EBE

Participant

Same problem here. My photos are visible from the scanner app but not the documents that I have previously scanned.

J

joerg_st

Participant

First impression of the scan app is very good and useful, but I was not able to find my scans and I was wondering why..
now here is the "solution"..

I haveto go to https://cloud.acrobat.com/ , and there I can find my scans from the scan app.

But when I open my CC app and click on "my cloud documents" I am directed to https://assets.adobe.com/cloud-documents and there are NO scans at all. In cloud 1 are only the scans, in cloud 2 is all the rest of my stuff, color schemes, asssets, etc.

Looks like we have two Adobe clouds in parallel.. 😄

Any options to solve this mess?

davidgretzschel

Participating Frequently

Yes, the PDF products have a document cloud, the Photoshop program (and other apps/programs) use the Creative Cloud.

[from what little I understand]

This is two clouds too many, for my taste, since I already use OneDrive.

C

captkeebz1

Participating Frequently

This is silly.

Obviously everyone wants to save a PDF file to their local storage. Obviously Adobe's aggressively designed out any way to achieve that in an effort to force everyone through their Document Cloud service at the expense of usability. This, combined with the similar desperate cannibalism of their other flagship products (photoshop, illustrator, indesign, etc.) through ham-fisted promotion and UI intrusion of Adobe Stock and Adobe Libraries, is why I won't be an Adobe customer in 2019. I've used their products consistently for 20 years prior.

I also just conducted an appraisal of Framemaker for the large company I work for. The sales team between Frame and AEM was frantic, disjointed, and pitched horribly. The software couldn't speak for itself, there's little to no detailed information from Adobe about the products (despite their own executive presenting that detailed documentation is a major driver for purchasing decisions). The website is all now useless marketing mumbo-jumbo.

Adobe, you may want to rethink your strategy. To me, it appears you've abandoned the professional market across all fronts. Not smart.

Meenakshi Negi

Correct answer

Community Manager

Hi Jenniferd,

Adobe Scan saves the documents as PDF in the Adobe Document Cloud.

You may check your saved files over here https://cloud.acrobat.com/.

Open the link and sign in with your Adobe ID and the password.

Then go to Files > Document Cloud > Adobe Scan folder.

All the saved files with be listed there.

You can also view your scans in the application.

As you have mentioned that you receive the blank screen once you save to PDF, can you share the screenshot of the window?

Also, let us know if the blank screen remains till you close the application.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

jenniferd9714132Author

Participant

Thanks for reaching out. The files I scanned last night with the app are

not in that folder. I can see files I scanned in the past but not the three

most recent ones from this month.

On Fri, Jul 20, 2018 at 4:33 AM meenakshin83966505 <forums_noreply@adobe.com>

Meenakshi Negi

Community Manager

Hi Jenniferd,

As you have mentioned that you receive the blank screen when you click on "Save to PDF", it seems the file was not saved.

I would suggest you reboot the device once.

Also, make sure that you are using the latest version of the application.

Then try to scan the documents and save them to PDF.

Wait for few minutes to make sure that the PDF is saved successfully.

If you still receive the blank screen, please let us know.

Let us know if you need any help.

Regards,

Meenakshi

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