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A
arif_0166
New Participant
July 15, 2025
Question

REFUND REQUEST

  • July 15, 2025
  • 1 reply
  • 144 views

Dear Adobe Support Team,

 

I recently signed up for a free trial of an Adobe service, but an amount of ₹1500 was unexpectedly deducted from my account. As the intention was to explore the service under the free trial offer, I did not authorize this payment.

 

I kindly request you to review this transaction and initiate a refund of ₹1500 at the earliest. Please let me know if any additional details are needed from my end to process this request.

 

Thank you for your understanding and prompt assistance.

 

Best regards,

Arif Shah 

[P.I removed by Moderator]

 

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 16, 2025

Hi there 

 

Hope you are doing well and sorry to hear that. 

 

I have shared your details with our billing team internally. Once they cancel the plan and issue the refund, you will receive a confirmation email. 

 

Thanks for your time and patience.

A
arif_0166Author
New Participant
July 16, 2025

Dear Amal,

 

I'm still not received the refund yet. Kindly look into this.

 

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 16, 2025

Hi @arif_0166,

 

Investigating the issue and working on it takes some time.

 

We request your kind understanding and patience while the team works on it and gets to a solution.


Regards,
Souvik.

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