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William26991268zirp
New Participant
January 31, 2024
Question

Scans imported from camera roll are warped

  • January 31, 2024
  • 2 replies
  • 913 views

I have a very strange issue when I scan off an image in my camera roll as opposed to taking a picture.

 
In this case I want to turn a screenshot of an email into a PDF. However, when I select the image via Adobe Scan, it's strangely warped, like a piece of paper being moved while physically scanned.


Why is this happening? I would have assumed a nice straight sharp scan would be the easiest thing for Scan to parse.

 

iPhone 15 Pro Max

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    2 replies

    R
    Raman21886341tab4
    New Participant
    May 16, 2024

    I had the same issue importing an image through adobe scan on my iPad Pro. I figured out why it did that its the crop issue. The image loaded in warped so i clicked crop and the crop window was skewed so i just adjusted the borders to scan the entire image instead of a small window and it worked!

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 20, 2024

    @Raman21886341tab4, Thanks for taking the time and letting us know of the possible solution to the issue.

     

    This will help any future users with the same problem.

     

    Thanks,
    -Souvik

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 3, 2024

    Hi @William26991268zirp,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    From the description, it seems like a filter is being applied to your scan.

    Would you mind following the below steps:

    1. Click on the Home icon;

    2. Click on the three dots (More);

    3. Click Modify Scan;

    4. Scroll the bottom filter options and select Filters;

    5. Check if the filter has been set to none;

    6. Once selected, click on "Apply to All Pages."

     

    Let me know if this helps. If not, please share a screenshot of the scan or a page of your scan that you do where you see the issue.

     

    Look forward to hearing from you.

     

    -Souvik

      W
      William26991268zirpAuthor
      New Participant
      February 6, 2024

       I checked but no filter is applied to the scan. You can see here the warping from a portion of the scan - the original was a clean screen capture on my phone.

       

      The warping does not happen with photo scans. 

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      February 7, 2024

      @William26991268zirp Thanks for sharing the screenshot.

       

      Would you mind sharing a full screenshot of how it looks after adding to Scan and the original image? 

      If the file has any sensitive information, please feel free to share it over a private message.

      Also, the scan app version you are using to narrow down the approach for investigation.

       

      [To send a private message, click on my profile name followed by the "Send a Message" blue button on the next page]

       

      -Souvik

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