Sign in not working in Adobe scan

Forum|Forum|2 years ago
May 13, 2023
1 reply
581 views

Android

This topic has been closed for replies.

S_S

Community Manager

Hi @Sheikh29870158xfwd,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Were you trying to log in with Facebook? There was a bug from Facebook which was preventing the sign-in to applications using Social platforms.

Would you mind letting us know if you still experience the issue with login? If yes, please share a screen recording of the issue for us to investigate further.

Look forward to hearing from you.

-Souvik

S

Sheikh29870158xfwdAuthor

Participant

Yes, I am still facing the same issue while signing in Adobe scan through FB and Gmail. Fix the problem immediately. Hope you will fix it quickly and let me know about it.

S_S

Community Manager

@Sheikh29870158xfwd Thank you for getting back.

I will forward this to the team for further investigation and get back to you with a resolution.

Meanwhile, can you share the below details:

1. Are you able to login to the web portal: https://acrobat.adobe.com/link/home/

2. The OS [Android/iOS] you are using;

Also, please make sure that the application is updated to the latest version.

-Souvik.

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