Participating Frequently

Question

the "Waiting to upload.." bug

Forum|Forum|6 years ago
May 20, 2019
2 replies
5233 views

Adobe scan has given me the same "waiting to upload..." message for two days. I installed the program two days ago, it has never uploaded a scan.

I'm using Adobe Scan v19.05.07. I have the Samsung S-9+. I have great wifi and a good cell signal. I have "allow cellular data usage" enabled. I've turned the phone off then back on. I've uninstalled Adobe Scan then re-installed the program. I've logged-off and logged back on. I don't have any problem uploading to any other cloud-based back-up services.

This topic has been closed for replies.

A

Aiki Sammy

Participant

I have same issue. It's January 2021. Hey Adobe, many others have the same issue. An you fix this bug? Given your stock price you shoukk on d have plenty of resources.

B

Brad36394868ij9j

Participant

Same issue in 2024. With Google Pixel 6a.

Any resolution?

S_S

Community Manager

Hi @Brad36394868ij9j,

Hope you are doing well. Sorry for your experience with Adobe Scan.

We were experiencing issues with our servers during the time you responded to the thread.

Would you mind trying again and letting us know if it works now?

If not, please share a few pieces of information for further investigation:

1. The app version of Adobe Scan you use (go to Home-> Profile-> About Adobe Scan);

2. The Android version of your device;

3. A screen recording of the issue.

Look forward to hearing from you.

-Souvik

Meenakshi Negi

Community Manager

Hi Michaelf,

Thank you for reporting this.

We have tried to replicate the behavior on our end. However, it works fine.

As you have already tried multiple troubleshooting steps, would you mind checking if the issue occurs on the alternate device too?

Please try to use the application on an alternate device and sign in with your credentials. Check if you experience similar behavior.

Also, try once to uninstall the application and reboot the device. Then re-install the application.

Please provide a few details as asked below:

- OS version on the device

- Are you scanning documents or using the image from photos on your device?

- Did you check if the issue occurs even when you scan a single page document?

We will be waiting for a response.

Regards,

Meenakshi

M

michaelf63424191Author

Participating Frequently

Meenakshi,

I believe I've solved this problem.

This is how: I installed AdobeScan program on a friends phone, a Samsung S8, and it asked for an account, so I gave it my Adobe account, the one associated with DC, the same account I used on my S9, got into the program, made a test scan, and had the same poor result: "Waiting to upload..."

So I uninstalled the AdobeScan program from my friend's S8.

That's when I had the thought the problem may have something to do with one of the common factors- my Adobe account. so I uninstalled and reinstalled the AdobeScan program on my S9, but when it asked for an account to use, I chose my Google account, not the Adobe account- but both accounts use the same google email account. Adobe sent me a code via email to link the two accounts. I didn't know what the downside of doing that was, but I did it.

I then made a test scan using Adobe Scan on my S9, and the scan PDF uploaded straight away to the Adobe cloud.

It appears AdobeScan did not like my Adobe account as a stand-alone.

Thoughts?

MikeF32317

Participant

update: Abobe Scan is uploading the scans to a personal email account not linked to my Adobe account. I want Scan to upload scans to my adobe DC account. please advise, thx

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