Skip to main content
R
rnmurdoch
Participating Frequently
February 8, 2023
Answered

Turn off ad popup

  • February 8, 2023
  • 2 replies
  • 5319 views

Every time I open Acrobat Pro suite I get a [cursing removed] popup asking me to download the program. How do I turn this off. I've got 2 Pro account and get [cursing removed] like this. I've already got the scanner program on every computer and iPhone. 

 

 

[keep your language civil]

 

 

    Correct answer S_S

    Jonathan, this to, I manage company policies, I spend a lot of time moving data into different platforms based on our PDF 100+ operating policies. At times I just move everything into Microsoft to get it to cooperate. A month ago I was shut down cause I could not copy a paragraph. 


    Hi @rnmurdoch  @Jonathan5FD4 @MedPro28411369zrek,

     

    We have disabled the pop-up in the backend. Would you mind confirming if you see them again?

     

    -Souvik,

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    2 replies

    Coorlas Architecture
    Coorlas Architecture
    Known Participant
    August 25, 2023

    null

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      August 25, 2023

      Hi @Coorlas Architecture,

       

      Thank you for writing in!

       

      Would you mind briefing me on the issue you experienced? 

       

      The topic in the discussion above was related to a feature campaign on the desktop version that was fixed.

       

      -Souvik

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      September 6, 2023

      null


      Hi @Coorlas Architecture,

       

      Forwarded this to the team. I'll get back to you once I hear back from them.

       

      -Souvik

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      February 8, 2023

      Hi @rnmurdoch ,

       

      Hope you are doing well. Sorry for your experience with Adobe Scan.

       

      I checked your account and saw an active subscription for Acrobat Pro DC. Have you checked if you are logged in with the account that has the Pro subscription? If that is the case, you should not see a pop-up to subscribe again.

       

      IF this is not what is happening, please share a screen recording of the workflow so we can investigate further.

       

      Look forward to hearing from you.

       

      -Souvik.

      R
      rnmurdoch Author
      Participating Frequently
      February 10, 2023

      Here is a screenshot from opening Pro tonight. Im logged into account and every time this pop-up. Since I have to stop everything I am doing and entertain this crap I opened it yesterday to see if it would clear. Please fix...

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      February 10, 2023

      Hi @rnmurdoch ,

       

      Thank you for sharing the screenshot. The issue you are referring to here is for the desktop version of Acrobat, while this forum is dedicated to the Adobe Scan application for mobile.

       

      Still, let me get this forwarded to the team and get back to you.

       

      -Souvik.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices