Unable to share a copy of file via Outlook - Adobe Scan

[CadmusDental]

New Apple iOS messed things up with Adobe Scan and now the ability to Share a Copy from the app via Outlook is gone. This pretty much renders the service useless as that's what I need it for. Any help? (PS. The new iOS update has messed up a TON of other functions as well in general, not just Adobe. Thanks Apple.....)

[Title renamed by moderator]

[Kurti-B]

When attempting to "share a copy" through the iOS Outlook app, the loading icon is displayed but nothing happens. Any solutions to this?

[Meenakshi Negi · Accepted solution]

Hi Kurti-B,

Thank you for reaching out.

Our team contacted Microsoft and they confirmed that it is an Outlook bug.

The issue is not with the Adobe Scan application.

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

[Guest]

Hi I just uploaded to iOS 13 my issue is that I scan documents and then want to email a copy of them thru outlook it used to work fine then after the update when ido this I choose outlook but it won't open up. Outlook and adobe apps seem to work fine in every other way. 

[Title renamed by moderator]

[Meenakshi Negi]

Hi Brettp,

You have mentioned above that when you try to send the scan as copy to an email attachment via outlook nothing works.

Try once to sign out from the application and reboot the device. Check if that works.

Please share the exact workflow you do to send the PDF via outlook.

What is the current version of the application?

Let us know if you need any help.

Regards,

Meenakshi

[cbmlimited]

Meenakshi- I tried signing out and rebooting my phone and it still will not allow me to send the scan via outlook. When you select outlook as the chosen method to send the copy, it briefly starts to work and then stops. Please find a solution!

[Brightabu26]

Since updating to IOS 13 on my iPhone 11 Pro Max, Adobe Scanner will not email from the app. I just updated the IOS 13.1 with no success as well. Please help.

 Thanks  

[Meenakshi Negi]

Hi Brightabu,

As you are not able to send the scanned document via Outlook, could you please provide more details about the issue?

- What is the application version installed on the device?

- Does this issue occur only with the iOS 13 version?

- Did you check if the issue occurs on the latest OS version released?

- Did you try any troubleshooting?

Try once to sign out of the application and reboot the device.

Check if re-installation helps. Make sure you sign out of the application first.

It would be helpful if you can share the video recording of the exact workflow.

We will be waiting the your repsonse for further investigation.

Regards,

Meenakshi

[Brightabu26]

I can not attach the video to this tread

[TonyM1]

I'm having same issue and have reinstalled app and restarted device I believe it's definitely related to iOS 13

[Darren68]

Since updating to IOS 13 on my iphone7, Adobe Scanner will not email from the app. I just updated the IOS 13.1 with no success as well. Is it my email app or the scanner? 

[Meenakshi Negi]

Hi Darren,

As you are not able to send the scanned document via Outlook, could you please provide more details about the issue?

- What is the application version installed on the device?

- Does this issue occur only with the iOS 13 version?

- Did you check if the issue occurs on the latest OS version released?

- Did you try any troubleshooting?

Try once to sign out of the application and reboot the device.

Check if re-installation helps. Make sure you sign out of the application first.

It would be helpful if you can share the video recording of the exact workflow.

We will be waiting the your repsonse for further investigation.

Regards,

Meenakshi

[Darren68]

IOS 13.1.1. Just installed the most recent update

[Darren68]

Signed out deleted the app and reinstalled adobe scanner again, logged in and out again. It still doesn’t email the PDF from the app.

[matiushyk]

While trying to 'share' a scanned document via Outlook, the Outlook app will not open to a 'send' page.  Started with recent update to IOS13.  

[Whimsical_outfit5C1F]

Having the same issue with IOS 13

[Whimsical_outfit5C1F]

You can't open a shared copy or other in Adobe reader, by text or other ...

[matiushyk]

Works in all but MS Outlook for IOS.

[Meenakshi Negi]

Hi All,

As you are not able to send the scanned document via Outlook, could you please provide more details about the issue?

- What is the application version installed on the device?

- Does this issue occur only with the iOS 13 version?

- Did you check if the issue occurs on the latest OS version released?

- Did you try any troubleshooting?

Try once to sign out of the application and reboot the device.

Check if re-installation helps. Make sure you sign out of the application first.

It would be helpful if you can share the video recording of the exact workflow.

We will be waiting the your repsonse for further investigation.

Regards,

Meenakshi

[Arisdad1]

Hi, did you get a resolution to this problem?

thanks

[danielb44710609]

The ability to send as an attachment to an email via mail or outlook has ceased working since I upgraded my phone to ios13 on an iPhone XR. Uninstalling and reinstalling the app didn't solve it.

what can I do?

[Meenakshi Negi]

Hi Danielb,

As you are not able to send the scanned document via Outlook, could you please provide more details about the issue?

- What is the application version installed on the device?

- Does this issue occur only with the iOS 13 version?

- Did you check if the issue occurs on the latest OS version released?

- Did you try any troubleshooting?

Try once to sign out of the application and reboot the device.

It would be helpful if you can share the video recording of the exact workflow.

We will be waiting the your repsonse for further investigation.

Regards,

Meenakshi

[danielb44710609]

am using version 19.09.21 The issue has only arisen since my iOS updated to iOS13 last week. I have uninstalled and reinstalled the app twice without success. I have just downloaded and installed iOS 13.1 tonight and the issue still has not resolved.

[cbmlimited]

Brettp61101525-

I have exactly the same issue.  Very frustrating as I use this scan app every day for my business.  

[Hitsur]

Same here.  I don't understand are these apps garbage or these big compnies are hiring incompetant people who can not fix the issues.