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Participant
October 6, 2021
Question

Where is Adobe Scan saving my contacts?

  • October 6, 2021
  • 1 reply
  • 1618 views

Hey, I went to scan another batch of business cards, but after a few I noticed that the contacts were not showing up in my Contacts or in my Outlook app. After searching, I couldn't find the contacts anywhere. Can anyone help me get Adobe Scan to save contacts in the right place?

 

I'm using an Android phone. 

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1 reply

Ria Tagra
Inspiring
October 7, 2021

Hi @Ahshra ,

 

Hope you are doing well.

 

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?

 

Scan app stores contacts on default contact location of your phone. Please double check your phone contacts. To add the scan data to your contacts:

  1. Tap Add contact icon.
  2. When the New contact form appears, enter or edit the details. The scan appears at the top so you can verify the information. 
  3. Tap tick icon.

Note that the add contact icon appears in several locations if the app believes the image to be a business card, including thumbnail previews, the overflow menu, and so on.

For more help refer to:https://www.adobe.com/devnet-docs/adobescan/android/en/findingfiles.html?highlight=card#add-business-card-scans-to-contacts

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

Participant
December 9, 2021

Hello!

I have a Samsung S21 5G and I have the same challenge. It will not show up in contacts after going through the above prescribed steps. please advise.

Harsh Vardhan Pareek
Community Manager
Community Manager
December 14, 2021

Hi @Eric22172692t1nl 

 

Could you confirm a few details to understand the issue better?

1. Android version?

2. Application version?

 

Check if the app is up-to-date and then try again.

 

Thanks,

Harsh