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We experienced problems with the Adobe login. Please try again

New Here ,
Apr 16, 2020

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We changed the email address to a different one on the Creative cloud subscription and now can't get into Adobe Sign.  We can log into the main Adobe.com login and it shows the creative cloud subscription but not able to log into Adobe Sign...

I used 800-685-3570 if that's any help. 🙂

-------------------------

Guiding thoughts:

- Be kind. Be gentle. Accept that others can disagree with you and still
be good people.


- "Technology to the Glory of God"

-------------------------
Matt Howell, Certified Professional in Learning & Performance (CPLP)
Director of Information Systems
CCO
5912 Penn Avenue, Pittsburgh, PA 15206
mhowell@ccojubilee.org
(412) 697-6020
www.ccojubilee.org
www.td.org

*The CCO partners with colleges, churches and organizations to develop men
and women who live out **their Christian faith in every area of life.*
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We experienced problems with the Adobe login. Please try again

New Here ,
Apr 16, 2020

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We changed the email address to a different one on the Creative cloud subscription and now can't get into Adobe Sign.  We can log into the main Adobe.com login and it shows the creative cloud subscription but not able to log into Adobe Sign...

I used 800-685-3570 if that's any help. 🙂

-------------------------

Guiding thoughts:

- Be kind. Be gentle. Accept that others can disagree with you and still
be good people.


- "Technology to the Glory of God"

-------------------------
Matt Howell, Certified Professional in Learning & Performance (CPLP)
Director of Information Systems
CCO
5912 Penn Avenue, Pittsburgh, PA 15206
mhowell@ccojubilee.org
(412) 697-6020
www.ccojubilee.org
www.td.org

*The CCO partners with colleges, churches and organizations to develop men
and women who live out **their Christian faith in every area of life.*
TOPICS
Login issues

Views

457

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Apr 16, 2020 0
New Here ,
Apr 20, 2020

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Still nothing.  No phone support but only support on a forum and I get nowhere.  Why do I pay for this again?

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Apr 20, 2020 0
Community Beginner ,
Apr 20, 2020

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I had the same issue last week.

Turned out my account was locked because I used the wrong password.
Unfortunately, I never got an error message that my account was locked.
Took me 3 days of being on chat/phone with support for someone to figure
that out. Maybe you could ask them to check that for you ...

Good luck!

matt

-------------------------

Guiding thoughts:

- Be kind. Be gentle. Accept that others can disagree with you and still
be good people.


- "Technology to the Glory of God"

-------------------------
Matt Howell, Certified Professional in Learning & Performance (CPLP)
Director of Information Systems
CCO
5912 Penn Avenue, Pittsburgh, PA 15206
mhowell@ccojubilee.org
(412) 697-6020
www.ccojubilee.org
www.td.org

*The CCO partners with colleges, churches and organizations to develop men
and women who live out **their Christian faith in every area of life.*

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Apr 20, 2020 0
Community Beginner ,
Apr 20, 2020

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(I sent an email reply but it never appeared ... so I'll risk having this post show up twice...)

 

I had the same issue last week.

Turned out my account was locked because I used the wrong password. Unfortunately, I never got an error message that my account was locked. Took me 3 days of being on chat/phone with support for someone to figure that out. Maybe you could ask them to check that for you ...

Good luck!

matt

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Apr 20, 2020 0
New Here ,
Apr 20, 2020

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Thanks, Matt.  I'd love to find out how to get on phone support with them...  We have another account that's under enterprise and it gets support but they won't help me since this account is linked with a personal creative cloud account.

 

Hopefully someone at Adobe will help, soon.

 

Thanks,

Nate

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Apr 20, 2020 0
Community Beginner ,
Apr 20, 2020

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I used 800-685-3570 if that's any help. 🙂

-------------------------

Guiding thoughts:

- Be kind. Be gentle. Accept that others can disagree with you and still
be good people.


- "Technology to the Glory of God"

-------------------------
Matt Howell, Certified Professional in Learning & Performance (CPLP)
Director of Information Systems
CCO
5912 Penn Avenue, Pittsburgh, PA 15206
mhowell@ccojubilee.org
(412) 697-6020
www.ccojubilee.org
www.td.org

*The CCO partners with colleges, churches and organizations to develop men
and women who live out **their Christian faith in every area of life.*

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Apr 20, 2020 0
New Here ,
Apr 20, 2020

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Yay!  That number worked.  The rep was able to get me logged in by doing something on their "backend".  Gave me a chuckle.  :'D

 

Cheers!

Nate

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