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Adobe XD stuck on launch (logo screen) on Windows

New Here ,
Feb 11, 2019 Feb 11, 2019

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Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

 

I've also tried uninstalling and reinstalling with no luck.

 

Any ideas?

 

Running Windows 10 Home.

 

{Renamed By MOD}

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Crash on windows

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correct answers 1 Correct answer

New Here , Oct 17, 2022 Oct 17, 2022

Adobe XD Not starting in Windows10
1.Right Click on Adobe XD.
2. App Setting.
3.First try repair.
4.Run Adobe XD.
5.If not working then try the reset.

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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I'd love to dig into this a little with you - any chance I could get you to help me grab logs? Are you on Windows or Mac?

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Community Beginner ,
Feb 13, 2019 Feb 13, 2019

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I´m on Windows 10, latest build at the moment

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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Perfect. I'll private message you with the path to the files I need. Thanks!

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New Here ,
May 13, 2021 May 13, 2021

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You can send also to me.

 

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Adobe Employee ,
Feb 26, 2019 Feb 26, 2019

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spahadicaprio​  Could you run Log Collector tool from the following link and share us the logs.

How to use the Creative Cloud Log Collector tool

Also please share the NGL_XXX.log file  from the location C:\Users\<username>\AppData\Local\Packages\Adobe.CC.XD_XXXX\AC\Temp\

Thanks

Vasanth Pai

Adobe XD Team

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Community Beginner ,
Apr 27, 2019 Apr 27, 2019

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Sorry for late reply, elainecc helped me with my problem, the fix was simple, all I had to do was to restart the pc. Funny, but it worked.

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Community Beginner ,
Jun 27, 2020 Jun 27, 2020

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Hello sir,

 

it's same problem and i was restart also update my window 10 and everthing do but same process to open and directly close

 

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New Here ,
Jun 02, 2019 Jun 02, 2019

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it work

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New Here ,
Jan 22, 2020 Jan 22, 2020

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I have the same problem. 

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New Here ,
Feb 14, 2020 Feb 14, 2020

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Same problem here. when i launh the app, just white screen and close. 

i'm using windows 10 with latest build. and latest adobe xd 

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New Here ,
Mar 10, 2020 Mar 10, 2020

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XD doesn't open. But yesterday was open. I click the program icon and it bounced at dashboard, but it couldn't open. My internet connection is ok. Please I need help urgently. 

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Adobe Employee ,
Mar 10, 2020 Mar 10, 2020

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For all those of you that are facing this issue, I suggest trying the solutions in https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

 

If that did not help, get in touch with us using the chat button on this page https://adobe.ly/2WYE62m

 

Let us know if you need more info or assistance.

 

Thanks,

Preran

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Community Beginner ,
Jun 27, 2020 Jun 27, 2020

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Hello Elainecc,

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

 

I've also tried uninstalling and reinstalling with no luck.

I am working very important project so please help me i really need to sowl this problem please 

 

Any ideas?

 

Running Windows 10 Home.

 

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New Here ,
Jan 21, 2021 Jan 21, 2021

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I found that if I launched the app itself from the start menu, instead of double clicking an XD file, it loads up. It's when I tried to open via the file that it shows the splash screen for a few seconds, before disappearing

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New Here ,
Jul 27, 2021 Jul 27, 2021

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I got this problem after update my XD from v41.1.12 to v42.0.22. My Adobe XD crashes everytime I try to open it. 

Now I can't do my job because the cloud files are already saved by the new version from one of my co workers. 

 

Thanks for ruining my workday, Adobe!

By the way, I agree with the other user. Please, STOP marking these posts as solved because this bug is not fixed for more than TWO YEARS!

 

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Community Beginner ,
Sep 08, 2021 Sep 08, 2021

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I got exacly the same problem, I'm fuc*** and I need to work, I don't know what to do.

 

v41.0.22 seems to be the last version worked for me.

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Community Beginner ,
Sep 08, 2021 Sep 08, 2021

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I mean v41.1.12 is the last version worked for me... Any solution? Thanks

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Community Beginner ,
Feb 19, 2022 Feb 19, 2022

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Same here! The program doesnt start.

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Community Beginner ,
Feb 19, 2022 Feb 19, 2022

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Same here! Paying for something that doesnt work.

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Adobe Employee ,
Feb 21, 2022 Feb 21, 2022

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Hi @schmigel,

 

Sorry to hear about the trouble. Please try the steps shared here and let us know if this helps or if you need any further assistance. If this doesn't help, please share a few more details like:

 

  1. The version of XD & Windows OS.
  2. Is XD crashing on launch or getting stuck on the logo screen?
  3. Please collect and share System Logs and Crash Dump files.

 

Regards

Rishabh

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New Here ,
Mar 18, 2022 Mar 18, 2022

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Hi @Rishabh_Tiwari,

 

I'm facing the same issue and followed those steps you shared but it's still the same, XD still not starting. 

 

I am using the latest version of XD and my OS is Windows 10.

 

Please share any solution.

 

Thanks!

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New Here ,
Dec 09, 2021 Dec 09, 2021

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Hi,

 

I have the same problem here. Tried every way mentioned in Adobe support, but no one worked. dll files permission, update windows, update display driver, perform a clean reinstall of XD, restart machine, log out of creative cloud and sign in again, tried every single solution, but nothing worked.

 

I can add something new to describe my problem. I usually pin my facourite app to taskbar, so XD icon disappeared at the taskbar, and everytime I pin it again to taskbar it disappears again and again and the app won't launch at all.

 

Please help!

 

This is my Logcollector file name: AdobeLogs_20211209_032923_622-win-GS.zxp. I uploaded it to  Adobe LogCollector Portal.

 

Regards,  

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New Here ,
Dec 09, 2021 Dec 09, 2021

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Same problem here. On MacOS (M1 Macbook Pro) and Windows (8th gen i7).

 

Workflow crushed and customer unhappy.

 

CC is not cheap. A 2 year old bug is just not acceptable...

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Explorer ,
Feb 16, 2022 Feb 16, 2022

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XD cannot launch in Windows 11 Insider Preview

OS Version :Build 22543.rs_prerelease.220122-2315
XD Version:48.1
Color mode of Windows : Dark Mode
Transparent Mode : True
2070Super

Screenshot

Shompinice_0-1645015662783.png

 

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Adobe Employee ,
Feb 16, 2022 Feb 16, 2022

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Hi there,

 

Sorry to hear about the trouble. Please try the suggestions shared here in this article and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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