Adobe XD stuck on launch (logo screen) on Windows

[n0kx]

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

{Renamed By MOD}

[HARSHIKA_VERMA]

Hi Lysiah34,

Sorry for the trouble. It looks like you're experiencing a similar issue mentioned here. If so, we would like to inform you it's a known issue, and the team is investigating this issue.

Could you please generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that we can attach it to the bug for further investigation?

We will update the post as soon as we hear any updates from the team.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi All,

We're sorry for the trouble. We want to inform you that the issue has been fixed with XD 50 release. 

If you continue to face trouble, please generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that we can investigate the issue.

We'll try our best to help.

Thanks,

Harshika

[255490257ehe]

Hi, I am having this same issue if any Adobe Customer Care is out there.

File: AdobeLogs_20220806_091851_993-win-GS.zxp

[Sjo-Cal Speedtoys]

Version 55+ and still having it.

[NARA SILVA]

Just because you answered the question, does not mean its solved. Its not solved. I have this issue for about a week, I am in serious panic mode because of that. None of the suggestions work for me. Please revert back to where it was working. 

[Guilherme24259731ersg]

I agree, it was working, and now it stopped I have a lot of work there that I can't even edit in other software, please fix it!

[HARSHIKA_VERMA]

Hi Guilherme24259731ersg,

We are sorry for the trouble. We would request you to please share the details of your operating system and the version of XD installed on your machine.

Have you tried creating a new user profile and then trying running Adobe XD?

Let us know if that helps.

Thanks,

Harshika

[mowglivj]

This is happening now, 3 years after it was first reported. I have a deadline, thanks XD for ongoing stress and troubles.

[Leandrini]

Same here. Mine doesn't crash, it just get stucked on logo screen. 

I'm also using Windows 10. Sometimes when I reboot it works, sometimes don't. 😕

Unfortunately, last days I've stoped working in XD as my main UI Design Software as it's becoming so painful to open.

Please let me know if there are any updates on this matter.

[VARG]

Next week i have to hand in a project for school and i have the same issue as this lad. If i start up XD it immediatly gets stuck on a white screen with the XD logo in the middle. If i cant get this fixed il be in a lot of trouble this year. I just want to get to work on my project.

[scott259915415lp3]

I'm showing the same issue with XD not progressing past the launch screen. This has been happening for three days for me and is starting to become a problem. 

The fact that this issue has been reoccurring since 2019 and the most recent reports of this problem are buried four pages deep, gives me little faith it will be resolved. 

[Kantaru24065552ewbv]

Any news from the Support team of Adobe for this issue. FYI the steps in this link:
https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html
does not work. 

It would be awesome if someone from the support team gets back with a real solution to a problem that has been happening for the past 2 years.

[SCallanan]

Same here, for more than a week now. Please update.

[HARSHIKA_VERMA]

Hi  @SCallanan ,

We are sorry for the frustration. We understand your concern. The team is investigating this issue, and we've shared a few logs with the team. You'll definitely see improvements in the upcoming releases of XD.

We are sorry for the inconvenience. We'll keep you posted. 

Thanks,

Harshika

[judypwdy]

I uninstalled and reinstalled and it fixed the problem here. 

[muhammad26335498tvft · Accepted solution]

Adobe XD Not starting in Windows10
1.Right Click on Adobe XD.
2. App Setting.
3.First try repair.
4.Run Adobe XD.
5.If not working then try the reset.

[Ronald Webmaster]

Oh my gosh, this worked for me!!! I had to fully reset but I am able to get into it now. You are a lifesaver. I was about to buy Figma and get away from this deathtrap (Might still do that after this project)

[MyrtheR]

Thank you so much! The repair option helped directly, within 10 seconds my problem was solved 🙂

[Sjo-Cal Speedtoys]

Call me stupid, but "Right click on Adobe XD". Where or what? The icon? Settings? In Files?

[HARSHIKA_VERMA]

Hi @Sjo-Cal Speedtoys,

Sorry for the trouble. On the left side windows panel, search for Adobe XD and then go to "App settings", shared the screenshot below for your understanding. 

Under App settings, please try repairing and let us know if that helps you.

Thanks,

Harshika

[Sjo-Cal Speedtoys]

Thanks Harshika for your replies. This afternoon I'll try the make logs and other steps.

[Sjo-Cal Speedtoys]

Today XD didn't start again, re-installed it, nothing. Did repair and now it starts.

I'll get to work and keep you posted of future issues.

[stefanf95757781]

Here we are in 2023 and once again Adobe XD does not start beyond the logo screen.
App Settings / Repair does not help.
Whats the most recent hack to get this thing working again?

[trixs2k]

I'm trying to find out as well, have the same problem

[rahma311813090wvz]

Dear Facilitator, I have been facing the same issue and tried all the things you mentioned. Please let me know what is the optimal solutions?