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J
Jade5EAF
Participant
November 23, 2020
Question

Blank home screen

  • November 23, 2020
  • 5 replies
  • 795 views

When I launch XD the home screen is blank... File>New doesn't do anything. I can open existing files though.

    This topic has been closed for replies.

    5 replies

    R
    robartillustration
    Participant
    March 16, 2021

    I have this same issue.  I have read through multiple threads and tried different ways to fix it and it hasn't worked.  I have reinstalled several times and restarted my computer.  I also reinstalled my whole OS system and that didn't work either.  I am using Mojave 10.14.6 so maybe that is my issue?  I am just not really sure what else to do?

    C
    cognito art 01
    Participating Frequently
    January 25, 2021

    Hi did you ever get this sorted? Having the same issue. I don't have the Adobe XD directory the last guy mentioned. Come to mention it I can't find where XD is installed at all! Using Catalina Mac OS

    I
    IanWb
    Participant
    January 26, 2021

    No such luck. I've tried pretty much everything - have given up now

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 26, 2021

    Hi All,

     

    I am sorry for the trouble. I have seen the same issue reported here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/td-p/11743075 Please try the solution suggested in the correct answer of the post and if you still face the issue, please share the details asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M44219 and share with me over a PM.

     

    I will try my best to help.

     

    Note: Please add the URL of the post over a PM for reference.

     

    Thanks,

    Harshika

    T
    tom-booyaka
    Participant
    January 20, 2021

    Hi there,

     

    On MacOS. Go to User/Library/Application Support/Adobe/ and delete directory „Adobe XD”.

    I
    IanWb
    Participant
    November 26, 2020

    I have this exact same issue.  Have had creative-cloud installed for long time, but recently put Adobe Xd on... it was refusing to sign in (the sign in page kept loading over and over again). Resolved that with cleanup and re-install of everything, but now seeing the same issue as above.   Initially, before I resolved the signin issue, I could see it ok.  As Jade noted, I can open existing files but not create new ones

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    November 23, 2020

    Hi there,

     

    Sorry to hear you are having trouble with XD. Would you mind trying to uninstall and reinstall XD and let us know if that helps.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    J
    Jade5EAFAuthor
    Participant
    November 23, 2020

    Hi Harshika,

     

    I've uninstalled and reinstalled and it's still the same unfortunately.

     

    Thank you

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