Cannot find a download link or the app in CC for Adobe XD

[James29278822wy8r]

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

[Volodymyr31754245a3wm]

I'm facing the same issue as well. I have the Adobe XD listed in my plan but I am unable to find adobe xd on creative cloud at all. The link that other users have provided does not work for me. It shows a message "It appears you are not eligible to download the app, or your computer does not meet minimum system requirements."

I have checked my system info: 

Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz
Installed RAM 32.0 GB (31.4 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Pro
Version 22H2
Installed on ‎5/‎2/‎2023
OS build 19045.3324
Experience Windows Feature Experience Pack 1000.19041.1000.0

Please help urgently, thank you so much.

[BenBriggs0107]

This link no longer works; it is stuck loading or crashes the page. Anyone else?

[harleen2121]

I clicked on this link then it pop up this notification: "It appears you are not eligible to download the app, or your computer does not meet minimum system requirements."

[Bharathi34974510y0vy]

It say's "It appears you are not eligible to download the app, or your computer does not meet minimum system requirements"

.

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. If you have an enterprise subscription, please contact us directly using this link. If you have a personal subscription, please share your Adobe ID through DM by clicking on my name.

Thanks

Rishabh

[Tristan35616657453l]

same here

[Rishabh_Tiwari]

Hi @Deleted User ,

The team is actively working on the User IDs who are unable to see XD after having the CC all-app plan. We will keep you posted with the update on the bug. To the existing customers, please continue to report if you have All Apps plan. 

Thanks

Rishabh

[Stephenic294811804v8a]

Hi @Rishabh_Tiwari ,

I'm facing the same issue as well. I have the all apps plan but is unable to find adobe xd on creative cloud at all. The link that other users have provided does not work for me. Please help, thank you so much.

[Lee29689741s182]

Hi I have the same issue as well, could you help me to check? thank you!

[HARSHIKA_VERMA]

Hi @Lee29689741s182,

Thank you for reaching out. Please ensure you are logged in with your Teams account. If you already do, please get in touch with us directly using our contact us page so that our team can investigate your account from the backend. 

Thanks,

Harshika

[Gwen318787434w0v]

Hi @HARSHIKA_VERMA @Rishabh_Tiwari, 
I am facing this issue too. I'm a new user of CC all app plan and waited for over 48h but the Adobe XD did not appear in the "All apps" section, due to it's in my plan. Please support me as I need it ASAP for my project's deadline.

Also, I tried the link that other users have provided, but it does not work for me. It shows a message "It appears you are not eligible to download the app, or your computer does not meet minimum system requirements." 

[Mahesh341634427etj]

Hi @Rishabh_Tiwari,

I'm facing the same issue as well. I have the all apps plan but is unable to find adobe xd on creative cloud at all.

[Guest]

@Rishabh_Tiwari  Any updates please?

[Lucyyu]

Hi, I'm having the same issue with installing Adobe XD. I have a team/business account where the plan is covered but I don't see XD being available on CC app. 

[Rishabh_Tiwari]

Hi @Lucyyu ,

Sorry for the delay in response. I see you have an teams subscription, so please ensure you're signed in with the enterprise account. To check that, please sign out from the CC desktop app and sign back in. On signing in, you'll get two options for Account type, Personal & Organizational. Please select the organizational account and check if you can access XD under the all apps section.

Thanks

Rishabh

[Prakash29493000tt2x]

Hi, I'm having same problem. XD doesn't appear in my CC apps list. This is very frustrating. My enterprise licence is recently renewed. We uninstalled and reinstalled CC and XD disappeared from list. Such a disgrace for Adobe for causing this trouble. I'm still waiting for the solution and all my work is on hold. 

Could someone from Adobe help please?

Thanks

Prakash

[sergepaulus]

So do I, here 100+ students not able to work with XD if they didn't download it before. Thank you Adobe

[HARSHIKA_VERMA]

Hi All,

We understand the frustration you might be experiencing due to Adobe XD not appearing in your Creative Cloud Desktop app. If you have a valid XD subscription and are unable to find XD in the Creative Cloud Desktop app, please make sure that you are logged in with the correct account that has access to XD.

For those who are new users, if you've logged in with the right account and still don't see XD, we kindly ask for your patience. Sometimes, it might take around 24-48 hours for XD to become visible in the Creative Cloud desktop application.

Please check this FAQ article for more info.

However, if the issue persists and you still cannot see XD, we encourage you to directly contact our support team for assistance. You can do this by visiting our contact us page: https://helpx.adobe.com/support/xd.html. Our dedicated support team will be more than happy to assist you with resolving this issue. Alternatively, you can also send me a private message by clicking on my profile name, Harshika Verma. 

Thanks,

Harshika

[Luke29345442ngt2]

Hi @HARSHIKA_VERMA ,

I can't seem to access the support team? Please can you help my account directly so that I can use XD?

Thanks,

Luke

[HARSHIKA_VERMA]

Hi @Luke29345442ngt2,

Could you please try accessing this page: https://helpx.adobe.com/support/xd.html and see if that works?

Thanks,

Harshika

[len3d88]

Hello, I am in desparate need of help. Same issue as the rest, Adobe XD has vanished from my Creative Cloud All Apps programs and I need to install it on a new machine. Why did it get removed and how do I get it back?

[HARSHIKA_VERMA]

Hi @len3d88,

Thank you for reaching out. Please ensure you're logged in with the right account. If you still don't see XD, and If you are on an enterprise team license, then we would request you to please create a case or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html.

If not, then contact your admin and ask them to create a case or start chatting through the admin console. The team would be able to help you. 

Thanks,

Harshika

[Lore30658414i08h]

Hi @HARSHIKA_VERMA ,

I'm having the same issue. I tried with a Team account and a personal one, but for both I'm unable to see xd in the list of downloadable apps. Even though it is in my subscription,

Could you help me please?

Thanks in advance,

Lore

[HARSHIKA_VERMA]

Hi @Lore30658414i08h,

We are sorry to hear you are unable to see XD. I have forwarded your ID to our team for further investigation. They will examine the issue from the backend.

I will provide you with updates as soon as they become available.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi @Lore30658414i08h ,

Thank you for your patience. Would you mind trying to login using your personal Adobe ID and let us know if you are able to see XD now?

Thanks,

Harshika