Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

[johanvanderkolk]

Hello

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

Its a very important document for school. Who can help me?

<The Title was renamed by moderator>

[aqil1400]

I was working on the file when I suddenly saw the blue screen of death.

I no longer have access to the editable file and only have a link from the shared output file. How can I recover that file?

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[aniruddhap52890820]

Hi 

I am facing following issues with XD.

Ticket number is  ADB-23218774-K6H5

1. Not able to open XD file created in older version of xd to newer version
2. Can't access new file in last saved time stamp from version control dropdown, evry time it creates new untitled file
3. All above issues I've already shown my issues to chat support by sharing my screen
4.  Also tried reinstalling XD and Account login/logout steps
5. PFB screenshots
6. Adobe India has worst support, Phone numbers are not reachable.

[aniruddhap52890820]

Getting this error 

[Rishabh_Tiwari]

Hi there,

Sorry for the delay. Please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/error-quot-sorry-we-can-t-open-this-document-in-... and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Kaiser25687378z1dx]

Hi 

As I mentioned this not in adobe  cloud . this is saved locally and in internal cloud.

We have a Enterprise account. Its not poccible to  open in diffeerent machines. There are hundreds of Xd files and all of them are not opening all of a sudden.   But I did try  earlier to open the filee with my personal account on my personal laptop. Now i get the same errors there as well.

Mind you they were all opening fine before in on both  scenarios

[baldeanmihai]

I like how fast they are in giving solutions to this issue..After months I still have this issue with hundred of projects and no reply from them

[baldeanmihai]

Hi, I have the same issue, error 47 but with all my files! I cannot open anything and I have hundreds of documents. Please don't suggest to open them all on another device, since this is close to impossible. 

[Kaiser25687378z1dx]

Hi

I have my Adobe Xd files related to lot of our projects locally saved.

when ever I tried to open the files I am getting Error Code :47 as shown in the screen grab below. 

I also have updated my Adobe XD but still I cant seem to open any of the files they are all of a Sudden giving the Error Code 47.

[erik-nl · Accepted solution]

In case anybody needs a real fix, instead of the Adobe responses that don't work:

If you get error 47 after your computer has crashed, there most likely is a corrupt version of your file stored locally. I tried clearing temp files and all other suggestions, but couldn't get it fixed.

What did fix it in the end, was going to the CC Desktop app, and into your files. Locate the file that won't open, right click on it and select "make available online only". Now when you open the file it is pulled from the Cloud, and not the corrupt copy on your disk.

Hope that helps.

[User G]

Thank you so much! Finally a working solution.

[Muazu Isiaka]

I never thought this would work but it did:  By the way, this applies to MACs only.
I discovered the local file had the file permissions set to either "read only" or "no access". Simply changing it to "Read and Write" for all users solved the issue.

Here are the steps:
1. Right click the file and select "Get info"
2. Under "Sharing and Permissions", change the Privilege for each user to "Read and Write"
You'll need to click the "Padlock" icon at the bottom of the window, and enter your cmputer's password to be able to make the change.

Good luck!

[Muazu Isiaka]

Not sure why I can't see an option to edit my last comment. The image seems to be in between the text and I cant correct it. The owners of this platform need to work on adding the option to "edit".