Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

Community Beginner ,
Apr 01, 2019 Apr 01, 2019

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Hello

 

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

 

Its a very important document for school. Who can help me?

 

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Crash on windows, Product performance

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correct answers 2 Correct answers

Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hey everyone, Sorry to hear that you're unable to open the file and get an error "Sorry that you are unable to open this document." or  Error 47, unable to open the document." We'll try our best to help you with this.  First, there are two quick solutions which you may try.  Open the same file on a different machine or user account( Windows 10/ Mac).  Download a previous version of the file from version history from assets.adobe.com using these steps (https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?page=1#M18044...

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Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hi there! This error message generally means that you don't have permissions to view the document, or that the document doesn't exist. Since you're obviously sharing between team members, is it possible that you have more than one Adobe IDs and are logged into one of them?-Elaine

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New Here ,
May 25, 2021 May 25, 2021

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I have the same problem today when my pwer whent out

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New Here ,
Jun 29, 2021 Jun 29, 2021

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same, im having to shut down my computer and restart the whole creative cloud several times just to try and open important work documents, its taking up so much time and it just says sorry cant open this document.

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New Here ,
Jul 12, 2021 Jul 12, 2021

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xd problem.PNG

 

HI, how to solve this problem ? 

I had sign out from adbobe xd and restart computer but the problem it's still exsit 

please I need solution soon as soon 

thank you 

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New Here ,
Sep 25, 2021 Sep 25, 2021

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Hello, having the same issue, here. Great way to celebrate the first day of paid subscription...

How did you solve the issue?

Thanks

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New Here ,
Nov 10, 2021 Nov 10, 2021

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I have this same problem. I tried to restart my computer (Windows). I'm trying to open a file that my boss shared with me. It is strange that I can open previous files that he shared with me, but all the ones that he shared with me today, I can't open them. I get the message "Sorry. We couldn't open this file" over and over again. When I try to open it from CC I get the message "Cannot upload documents to the cloud" (I attach screenshots). I don't know if it's important, but my boss is sharing files with me from his apple computer.

 

Please I need to fix this problem in order to work. I can't try to open the file on another computer because it is the only computer I have. 

 

I appreciate who can help me!

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New Here ,
Nov 17, 2021 Nov 17, 2021

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My enterprise organization is having this issue when trying to load files from our Mac server that was just updated to macOS Monterey. File permissions appear to be set properly, and no other file types have this issue. None of the mentioned fixes here have helped. Can anyone provide an answer/fix?

 

 

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Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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I just had the same problem today.

I've tried the suggested solutions but it didn't work, plus my most recent files show up at the Adobe XD home page but they don't show up at assets.adobe.com, so I can't even download the files to work on them. 

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Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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LATEST

After reinstalling the entire CC and XD itself a couple of times, it's working again. However, that file that I mentioned was showing up on the XD Home but not on the assets.adobe.com page completely vanished. Couple days of work, gone.

 

Anyone know any possible way to retrieve that lost file, please?

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