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Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

Community Beginner ,
Apr 01, 2019 Apr 01, 2019

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Hello

 

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

 

Its a very important document for school. Who can help me?

 

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Crash on windows, Product performance

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correct answers 2 Correct answers

Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hey everyone, Sorry to hear that you're unable to open the file and get an error "Sorry that you are unable to open this document." or  Error 47, unable to open the document." We'll try our best to help you with this.  First, there are two quick solutions which you may try.  Open the same file on a different machine or user account( Windows 10/ Mac).  Download a previous version of the file from version history from assets.adobe.com using these steps (https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?page=1#M18044...

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Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hi there! This error message generally means that you don't have permissions to view the document, or that the document doesn't exist. Since you're obviously sharing between team members, is it possible that you have more than one Adobe IDs and are logged into one of them?-Elaine

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New Here ,
May 25, 2021 May 25, 2021

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I have the same problem today when my pwer whent out

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New Here ,
Jun 29, 2021 Jun 29, 2021

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same, im having to shut down my computer and restart the whole creative cloud several times just to try and open important work documents, its taking up so much time and it just says sorry cant open this document.

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New Here ,
Jul 12, 2021 Jul 12, 2021

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xd problem.PNG

 

HI, how to solve this problem ? 

I had sign out from adbobe xd and restart computer but the problem it's still exsit 

please I need solution soon as soon 

thank you 

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New Here ,
Sep 25, 2021 Sep 25, 2021

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Hello, having the same issue, here. Great way to celebrate the first day of paid subscription...

How did you solve the issue?

Thanks

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