Home tab broken; Can't create new document.

[Lesego5C83]

My Adobe XD home tab is empty. I can open the recent documents and the cloud tab workings. However, even when I try to use the file menu I can't add a new document. I am using mac

[Lesego5C83]

I tried to delete it and re-install it to see if it would help. It brought back an install that I previously had with the plugins not installing (Plugin Installation Failed error). Not sure if that information will help. This is an issue I have been experiencing even after the plugin issue had been resolved.

[Eleni5C68]

I am dealing exactly the same issue. I am looking forward for a solution. Thank you. 

[Lesego5C83]

I had to contact the Adobe support via the chat. They then had to help me on my computer remotely. It was a long process, he had to uninstall XD, close Adobe tasks, delete all XD related files, reinstall, create a new profile then it worked. 

Some of the steps are list in this document to try it first. You may not have my exact issue.

https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html 

[jadenmantis]

At the moment I have the same challenge, I am not able to create a new file in XD. As you can see on the screenshot there is a grey box behind the word Home. When I put my cursor above it, the little hand appears, but nothing happened. I followed all wise advice as written above and perform them all, but still I am not able to create the new file. I re-installed the Creative Cloud app, I re-installed XD, I restarted my iMac but still no possibility to create a new file. Hope someone can help me as I am in middle of a XD course.

[HARSHIKA_VERMA · Accepted solution]

Hi Jaden,

I am sorry to hear you ran into trouble while opening XD. For few customers, the issue got fixed after trying these solutions-

1. Formatting hard disk and reinstalling BigSur. 

2. Uninstall XD, Close Adobe tasks, Delete all XD related files, Reinstall, create a new profile then it worked.

If you still face issues after trying any of the above solutions, please share the details asked below to investigate the issue.  

• Please generate the logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 
• Once the logs are generated, please upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message. 
• Share the OS and XD versions of your machine and approximate local date and time it happened.

We will try our best to help.

Note: Please add the URL of the post over a PM for reference.

Thanks,

Harshika

<Marking as correct only to higlight>

[HARSHIKA_VERMA]

Thanks for sharing the details. Jaden. I have logged a bug for your issue and the team is investigating it. I will share the updates with you as soon as I hear back from the team.

Thanks,

Harshika

[danvirgo1]

I also re-installed XD, no difference. 

I have logged my issues but no email from adobe. I have a project to run on Monday that needs to be in XD. Please advise, this is urgent! Many thanks 

[jadenmantis]

Hello Dan,

I formatted my harddisk and re-installed Big Sur. Problems are gone. Not only is my iMac faster again, but, more important, XD works as it should be. It is a lot of work to re-install all software as I did not use Time Capsule, but is was worth it.

Hope this will help you.

[danvirgo1]

thats a big commitment. thanks for sharing but I don't have the time to do all that. Painful 

[jadenmantis]

That's a pity. Hope you will find time in the nearby future.

[HARSHIKA_VERMA]

Hi there,

I understand how frustrating it could be for you. Could you please share the details asked by me in my previous post with me over a PM?

I will make sure to escalate the issue to the team for investigation.

Thanks,

Harshika 

[arnhemt]

To file and reinstall the OS is a ridiculous proposition of a problem with Adobe. As a supplier, look for the right solution.

[arnhemt]

I mean format and reinstall the OS. 

[Lesego5C83]

It's broken again. I had to uninstall it because it kept crashing. Now I am having the same issue again.

[HARSHIKA_VERMA]

Hi Lesego,

We understand how frustrating it could be. Would you mind sharing the information asked by me here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... over a private message?

I will try my best to help.

Note: Please add the URL of the post over a PM for reference.

Thanks,

Harshika

[cmgap]

Hello - I am getting a 6364 error since updating to an M1 macbook pro running Monterey v12.1 - I've run through everything on this list and the problem persists. At this time I am unable to open / use / access XD. Please let me know if there is a compatibility issue with M1, Monterey or both.

[gabrielg37609698]

Hello!

I've been unable do create new files. 

I go through File > New... and nothing happens

Here's what I get when I try to create a new file

[Rishabh_Tiwari]

Hi Gabriel,

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Logan5C4E]

I'm having the same issue. I tried to uninstall and reinstall.

Running macOS 10.15.7

[jadenmantis]

I have had the same issue. I formatted the harddrive, re-installed macOS 11.2.1 again and everything is working fine now. I did not use Timecapsule to re-install my apps but downloaded all apps again. It was a lot of work but it was worth it. XD works as it should be.

Regards,

Marcel

[arnhemt]

Ridiculous solution

[jadenmantis]

You're absolutely right. It certainly is not the perfect solution. So you can stay under your blanket and keep on whining, blaming Adobe and waisting precious time or you can do something about it. Success!

[Lisa5EAA]

Hi,

I am unable to create any new projects in Adobe XD. Neither Command+N or File > New work - nothing launches at all (no new XD windows or error messages). Launching XD shows a blank screen for Home, as the attached screenshot demonstrate.

XD Version: 37.1.32.2

macOS version: 10.15.6 (Catalina)

I can open other projects and work with them, but I can’t create a new project.

[HARSHIKA_VERMA]

Hi Lisa,

We are sorry to hear that you are unable to create a new project in XD. Would you mind sharing the information asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... over a private message so that I can again log a bug for your issue and escalate it to the team?

I will try my best to help you.

Thanks,

Harshika