Unable to open the local file in XD getting (Error:86).

[patriciac66460019]

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

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[HARSHIKA_VERMA]

Hi Ceciliab,

Sorry for the delay in response and thanks for sharing the information asked by Elaine. We would request you to please update XD to the latest version (24.4.22.1) and let us know if you're still facing the issue.

We will try our best to help.

Thanks,

Harshika

[vladg69724328]

When opening a file in Adobe D, it gives an error (Error code: 86) How to deal with this and what is the reason?

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[italosan]

Hi, we're sorry you're having trouble with Adobe XD. In order to help you, you need to provide us with some useful information, such as:

• Adobe XD version in use;
• Specifications of your computer;
• Check if the Creative CLoud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

[REYAZ5CCC]

I am also facing the same issue. pls, help me I've a deadline of tonight.

[gabrielleg35576648]

I do not work for Adobe but I figured out 2 temporary solutions.

I keep my files saved to Dropbox's cloud with Seletive Sync. When I tried to directly open the file, it wouldn't work.

- The first thing I tried was having the other designer at my company open the file and resave it for me. That worked, but was tedious.

- The second thing I did which also worked was download the file to my computer. I could open it from my Downloads folder. 

I don't know if either if this will help if your files are saved directly to your computer.

Best of luck!

[HARSHIKA_VERMA]

Hi there,

We apologies that you are facing trouble opening the file in XD and getting error 86. In addition to the information asked by Italo, we would also like to know if it's happening with all the files or with a specific file.

We would also request you to please try creating a new user account of your machine using this link: https://www.youtube.com/watch?v=j3UwhgNXsvM and let us know if that helps.

Thanks,

Harshika

[neda_dadkhah]

hello. how can i fix error 86 in adobe xd?

i have worked on it for long time and i can not imagine to loos it!!!

[HARSHIKA_VERMA]

Hi Neda,

Sorry to hear you're having trouble using Adobe XD and getting error 86. We will try our best to help you with this error.

To proceed further, we will need to investigate the log files of your machine. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

[amhdestiny]

I'm trying to down load a program from creative cloud and I keep getting an error: # 86. It says that it believes my computer is running another instance of creative cloud or something.

It says specifically:

Another version of Creative Cloud desktop is currently running. (error code: 86)

Please help

thank you

a

Amber

[Jeff A Wright]

Amber which operating system are you using?  Have you tried rebooting your computer?  Please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install the Adobe Creative applications included with your membership.

[NO-WAY]

I believe amhdestiny and i are having the same problem. i'm trying to install the Adobe Creative Cloud Desktop App, not an individual program apps. i get exactly the same error message amhdestiny describes above. i installed all CC apps 2 months ago and they all work well, except for the Desktop App. i want now to install TypeKit, but i can't because the Adobe CC installer says the error above.

[Jeff A Wright]

No-way have you rebooted your computer and then tried to update?  If so then please try the steps listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

[Christian123456-PJCfaC]

Forget all about updating an anything! Just press (cmd-space) and then source fore Activitties monitor, and then close all adobe things, after that start again

[chrissdgjasilgnsaklgn]

you are amazing.

[rinniep]

where is source on the mac?

[rinniep]

nevermind! Got it! u type it in to the spotlight bar! You're awesome!!

[tzorman]

Thank you! This worked! Christian123456 YOU ROCK

[Preran]

Hi all,

We have created a document to address this issue https://helpx.adobe.com/creative-cloud/kb/error86-creativecloud.html

Let us know your feedback on the document.

Thanks,

Preran

[shiprat65266746]

How to do it in the window?

[HARSHIKA_VERMA]

Hi Shipra,

Thanks for reaching out. If you're looking for the steps to troubleshoot on windows under this article: https://helpx.adobe.com/creative-cloud/kb/error86-creativecloud.html then please check Solution-1 Close conflicting instance of the application or process where it shows up for both Windows and Mac OS.

Let us know if that helps.

Thanks,

Harshika

[vikas mehta]

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them

[Rishabh_Tiwari]

Hi Vikas,

Sorry to hear about the trouble. Could you please try the suggestions shared on this similar discussion: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/105...

Let us know if this helps, or if you need any further assistance.

Regards

Rishabh 

[Lance_Djoto]

Hello, I have the same problem, the file I was working with is not working anymore and the error 86 is written, I tried to open it on the other device and error 47 was displayed. My file is on the local device, not on the cloud. Could you please help me too?

[HARSHIKA_VERMA]

Hi Lance, 

Sorry for the delay in response. Would you mind confirming if you've tried all the steps suggested in this correct answer of this post? If yes, and none of the solution worked then please share the asked information as mentioned in the correct answer of this post.

Thanks,

Harshika

[林端午一一]

xd文件正常保存后关闭，第二天打开显示错误代码86.

怎么解决？