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Unable to open the local file in XD getting (Error:86).

New Here ,
Jul 23, 2019 Jul 23, 2019

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Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

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Crash on windows , Product performance

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correct answers 3 Correct answers

Adobe Employee , Dec 26, 2019 Dec 26, 2019

Hi there,

 

Sorry for the trouble and thank you for performing the troubleshooting steps. We would request you to please try creating a new user account of your machine.

 

Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM

Mac: https://www.youtube.com/watch?v=95Z107ceDfk

 

Let us know if that helps.

 

Thanks,

Harshika

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Adobe Employee , May 11, 2020 May 11, 2020

Hi All,

 

We are sorry to hear you are having trouble with the XD file and getting error 86 on the local document. We would request you to please try the following steps below:

 

...

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Adobe Employee , Sep 16, 2020 Sep 16, 2020

Hi All,

 

Most of the bugs related to data loss were fixed in XD 33.0. If you are on a previous version, update to the latest version of XD to avoid recurrence of this issue.

 

Data loss in XD 33.0 and later versions: We are working on a solution for data loss issues in documents that were saved outside of the cloud, such as on your computer or on a network drive. You can help the product team investigate and fix the issue by sharing the following info with me over a private message.

 

  • What was
...

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replies 306 Replies 306
Adobe Employee ,
May 08, 2020 May 08, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the steps shared on this similar discussion: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/105...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Jun 02, 2020 Jun 02, 2020

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Im getting this error message when I try to open this specific file ( only this file )This is 2 and half month effort. Is there a way to fix this thank you 

 

 

Untitled-1.png

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Adobe Employee ,
Jun 02, 2020 Jun 02, 2020

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Hi there, 

 

We are sorry to hear you are having trouble opening a specific file. If it's a local file, please try the steps suggested here: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10... and if that doesn't help, please share the asked info with me over a private message.

 

Hope it helps.

 

Thanks,

Harshika

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New Here ,
Jun 02, 2020 Jun 02, 2020

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Yeah Its Local File. And yes I have tried all the things you have mentioned there.

I have sent a PM  can you please check? Thank you

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New Here ,
Jun 08, 2020 Jun 08, 2020

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When opening a file in Adobe XD, it gives an error (Error code: 86) How to deal with this and what is the reason?

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Adobe Employee ,
Jun 08, 2020 Jun 08, 2020

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Hi Tanya,

 

We're so sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/105...

 

If that doesn't help, please share the file with us by adding it to cloud storage and sharing the link either here or you can send a private message by clicking on my name, we'll try our best to help you with that.

 

Regards

Rishabh

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New Here ,
Jun 14, 2020 Jun 14, 2020

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Unable to open the local file in XD getting (Error:86).

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Community Expert ,
Jun 14, 2020 Jun 14, 2020

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New Here ,
May 25, 2020 May 25, 2020

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Hello i have a problem whan i try to opan .xd file unfortunately i face a error 86, and i don't know how to fix error.

 

{Renamed By MOD}

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Adobe Employee ,
May 26, 2020 May 26, 2020

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Hi there,

 

Sorry to hear about the trouble. We will need to get this checked from our Engineering team, so could you please confirm if you are getting this error on this specific file or other files as well? Also, please confirm the version of Adobe XD.

 

Regards

Rishabh

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New Here ,
Jun 16, 2020 Jun 16, 2020

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Hi! I have exactly the same problem. Please guide me what I need to do as the file is very important to me. Also, I'm only getting the this errorfor two of my files and not all of them. I just updated my XD to the last version.

 

Thank you!

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Adobe Employee ,
Jun 25, 2020 Jun 25, 2020

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Hi there,

 

I am sorry to hear that you are facing this issue. We have logged a bug for this issue, and the team is investigating it. Can you share your file with me over a private message so that we can send it over to the product team for investigation? Meanwhile, Harshika has shared a few solutions(https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10...) that have helped some users. You could check these out to see if any of these help you.

 

Note: Please add this discussion link in the subject while sharing the file through a private message.

 

Regards

Rishabh

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Adobe Employee ,
Jun 04, 2020 Jun 04, 2020

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Hi DipuPaul

 

We haven't heard from you on this. Please update this discussion with the information requested by Rishabh in case you need further assistance.

 

Thanks,

Atul_Saini

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New Here ,
Jun 30, 2020 Jun 30, 2020

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How can I send you a provate message? I tried all different ways and nothing worked :(((

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New Here ,
Jul 02, 2020 Jul 02, 2020

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I have an XD file that has quite a lot of work in it. All of a sudden I can't open it. It says, This is not a valid XD document. Help!!

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Adobe Employee ,
Jul 02, 2020 Jul 02, 2020

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Hi Jason,

 

We're so sorry to hear about the trouble. We have logged a bug for this issue, and the team is investigating it. Can you share your file with me over a private message so that we can send it over to the product team for investigation? Meanwhile, Harshika has shared a few solutions that have helped some users. You could check these out to see if any of these help you: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10...

 

To send the file, please add it to shared cloud storage and you can share the link either here or you can DM me by clicking on my name. 

 

Note: While sending a DM, please ensure to add this discussion link in the subject.

 

Regards
Rishabh

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Adobe Employee ,
Jul 02, 2020 Jul 02, 2020

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Hi Jason,

 

Sorry to hear you are experiencing issues with XD. Would you mind trying the steps suggested in this post and see if the works? 

 

Thanks,

Harshika

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New Here ,
Jul 20, 2020 Jul 20, 2020

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Hello,

When I am opening a file in Adobe XD, it shows an error (Error code: 86). 

I have tried  most of the available solutions mentioned in the community by opening the file in another machine, also created a new user account on the same machine and tried to reopen, but none of them worked for me yet.

Can anyone help me to solve this issue, as I don't have any backup I will have to rework again. 

Thanks

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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Hi there,

 

We're so sorry to hear about the trouble. We have logged a bug for this issue, and the team is investigating it. Can you share your file with me over a private message so that we can send it over to the product team for investigation?

 

To send the file, please add it to shared cloud storage and you can share the link either here or you can DM me by clicking on my name. 

 

Note: While sending a DM, please ensure to add this discussion link in the subject.

 

Regards
Rishabh

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New Here ,
Jul 08, 2020 Jul 08, 2020

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Hello, I am anable to open XD files due to error no 86. Could you please help me to solve this issue. 

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Adobe Employee ,
Jul 08, 2020 Jul 08, 2020

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Hi,

 

I am sorry that you are facing issue with XD.

This issue is already logged. It will be fixed in future releases. 

 

I hope this was helpful. If you have any other questions feel free to mention.

 

Thank you 

Abhishek Das (Adobe XD Team)

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New Here ,
Jul 25, 2020 Jul 25, 2020

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Not able to the open file which is crashed i think. The error shows while opening file as "This is not a valid document" (Error code: 86). Please guide how to fix it

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New Here ,
Jul 25, 2020 Jul 25, 2020

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Pls guide me

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Community Expert ,
Jul 26, 2020 Jul 26, 2020

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New Here ,
Aug 05, 2020 Aug 05, 2020

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Hi, 

when I try to open an xd file from a folder, an error pops up with an 86 error code saying it is not a valid xd document. Just a couple of days ago I was able to easily open the document. 

In similar posts the support team always asked to send them directly the file for closer check, but I am not able to find any contact details.

Could you give me a helping hand please? 

Thank you,

L

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