Unable to open the local file in XD getting (Error:86).

[patriciac66460019]

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

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[Pahlavanian]

Error Code :86

Adobe XD Version: 26.0.22.5      OS: Windows 10

[dithakur17]

Hi there,

Sorry to hear about the trouble. We would like to know when exactly you have started experiencing this issue? Does this message comes up only when accessing the file stored in Document Cloud?    

Check if the Creative Cloud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

Thanks,

Divya

Adobe XD

[italosan]

Hi, does this problem also occur with other files or only with a specific file?

[im.ux.designer]

I have the SAME problem as his. I've tried different versions, no luck. Tried creating new win 10 account, still no luck.

Mine only happened to one file. I still can open other .xd files just file.

[osama5E4A]

I have the same problem..in spacifc file

[Лолита23331507m5wj]

did you manage to solve the problem with error 86?
I got the same error, I can't open the file

[rinkalpatel51]

Hello All,
I was working on a local file on Monday(07/09/2020). During work, I suddenly got a pop message which I have attached in the screenshot. I'm not able to open the file in my local machine. Even I tried to open in Mac as well as Windows. I have tried more than 4 Pc and Laptop to open this file. but I'm getting the same error while opening it.
I reinstall the Creative Cloud, and xd but getting the same error.
Please help me.

Thanks,
Rinkal

[italosan]

Hi, I recommend you check out this thread: Unable to open the local file in XD getting (Error:86).

[rinkalpatel51]

Thanks for your support sir.
But, I tried this already but not possible to open a file in another user (in my system).
Same issue I have faced in internal users of system as well as other devices.

[akaHabib]

My PC crash due to voltage issues. Now when i opening the XD file it is giving the error code:86
Please help

[Rishabh_Tiwari]

Hi Habib,

Sorry to hear about the trouble. Please ensure that you are on the latest version of XD which is 33.1.12.4 and try opening the file after rebooting the system. If you are already on the latest version, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and please send the file through DM by clicking on my name.

Note: While sending DM, please add this discussion link in the subject.

Regards

Rishabh

[akaHabib]

 Hello Rishabh,
I can't upload the ZXP file in DM. Because there's no option to add files in DM.

[Pedro]

Ok

[HARSHIKA_VERMA]

Hi there,

Sorry for the delay in response. In order to share the file, you need to upload the file to a shared location such as Creative Cloud, Dropbox and share the URL with any of us over a PM.

We will try our best to help.

I am also merging this post with the curated Error: 86 post.

Thanks,

Harshika

[trinityu31134932]

Detailed case:

It is a local machine only file not kept inside creative cloud documents. I worked on it over a month or so and it has the latest designs for a quite a few important application modules.

While I was working on it there was a power issue occured and my win-10 (build 1909) got restarted. Didn't got a scope to manually save the document. When the pc restarted and tried opening the document it started showing "Error code: 86" this is not a valid xd document.

What I've tried so far:

1. Created a new windows user account:

Tried creating a new windows user account. Installed the xd on the new user account. Tried opening the document but same error occured.

Questions

Q1. Is there anyway I can open this corrupted xd document? I haven't ever stored this document on creative cloud.

Q2. Does xd keeps any temp copy somewhere in "AppData\Local" under windows environment?

Q3. What caused this issue to occure?

Any help would be much appreciated.

Thanks. 

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[HARSHIKA_VERMA]

Hi there,

I am sorry to hear that you've had to deal with Error 86 after power shutdown in XD file and thanks for trying the troubleshooting steps. I would like to confirm if you've tried restarting the machine, I know it's a basic step but we have seen cases where after restarting the machine file gets open up fine. 

If that doesn't help, please try checking the file under temp folder and see if the file exists. If you didn't find the file there I would need a few more details like-

• Which version of XD was used to create the affected file?
• What is the current version of XD installed in the machine?
• What is the OS version?
• Is there any antivirus activated on the machine? If yes, what is the name of antivirus?
• Was the file edited by more than one designer?
• What were the last steps performed by you since the error?
• Name of the Artboard you worked on?

We will try our best to help.

Thanks,

Harshika

[trinityu31134932]

Hello,

Which version of XD was used to create the affected file?

-Adobe XD (27.1.12)

What is the current version of XD installed in the machine?

-Adobe XD (27.1.12)

What is the OS version?

-Microsoft Windows 10, Version 1903 (OS Build 18362.657)

Is there any antivirus activated on the machine? If yes, what is the name of antivirus?

-Yes ,McAfee Antivirus

Was the file edited by more than one designer?

-No

What were the last steps performed by you since the error?

-What I've tried so far:

1. Created a new windows user account:

Tried creating a new windows user account. Installed the xd on the new user account. Tried opening the document but same error occured.

2. 

The AdobeLogs file has been uploaded on Adobe LogCollector Portal

Name of the Artboard you worked on?

Thank you

[toucanae]

Hi there, 

Were you able to resolve this? I am having the exact same issue. Wondering if a fix was found of if Adobe support were able to correct the file so it is readable once again?

Thanks!

[pankajbetewad77]

I am also getting the same error. I have tried everything above but the issue is still going on. I am not able to open that file. 

Microsoft Windows 10, Version 1903 (OS Build 18363.836)

Adobe XD 29.2.32.3

I have above version in my PC and I have created in the same version.

[shipra6]

Did you get the solution for that?

[gwenado]

Hello, same problem as above:

Which version of XD was used to create the affected file?

-Adobe XD (35.1.12)

What is the current version of XD installed in the machine?

-Adobe XD (35.1.12)

What is the OS version?

-macOS Big Sur Version 11.0.1

Is there any antivirus activated on the machine? If yes, what is the name of antivirus?

-Yes, MacKeeper, tried disabling

Was the file edited by more than one designer?

-No

What were the last steps performed by you since the error?

Uninstalled XD

Copied file to different location off of server (AWS)

[ranggad]

Hi, i still have the same problems. try to open my old project from local. and it says Error Code: 86.

[Manuel Acero5CD0]

Hi, I have the same problem is similar as the other users, I have Windows 10, last version of Adobe XD, and just happen with one file. please advice. I tried Everything, maybe I can share with you the file. I apreciate any help. Thank you so much.

[Beativo]

Hello

I've the same problem of all of theses users and no response to solve the problem !!!!

I don't get to open xd file because it's the same error.

WHat's the problem?????

[Mike5CC8]

Hi there,

I have seen the previous posts based around the issue I have. I have tried everything, but nothing works.

I have multiple XD files hosted locally which I last edited in August 2020. I have now updated XD to version 33.1.12.

All of these files fail to load when I try and open them. The loader bar gets to about 75% of the way through before a pop-up window shows me an Error 86  - This is not a valid XD document.

Is there please anything you can do as it is stopping me doing some important work and I spent hours on the files.