Unable to open the local file in XD getting (Error:86).

[patriciac66460019]

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

<The Tittle was edited by Moderator.>

[Mike5CC8]

Oh, forgot to say that I have also tried installing older versions of XD, but got the same problem. I've also uninstalled and reinstalled the latest version.

[Mike5CC8]

[HARSHIKA_VERMA]

Hi Mike,

I am sorry for the trouble you are facing while opening the local documents in XD. We are already discussing the issue here: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10...

The bug is already logged for the issue and the team is looking for specific information. Please check the above post and share the file along with the answers of the questions with me over a private message.

I'll be happy to escalate the issue to the team for investigation.

Thanks,

Harshika

I am also merging this post with the main curated post.

[foramc60825690]

Hello,

I have been working on this file past 4 months, I'd kept pc (windows) on sleep, it shut down and I couldn't open the file (local document) as this error showed. I have tried shutting down the system multiple times, also updated XD. Kindly tell (asap x 1000) how do I recover this file, I cannot afford loosing it.

Thank you.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. If you have the latest version of XD which is 33.1.12.4 and still getting this error, will it be possible for you to share the actual file and the system logs with us so that we can test that on our end? If yes, please collect system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

And please add the file to shared cloud storage like DropBox and please DM me the link by clicking on my name. While sending the DM, please add this discussion link in the subject.

Regards

Rishabh

[foramc60825690]

Hi, I have sent you everything that you have mentioned. The project is set on a deadline and I need to make decisions really quick. Can I continue expecting reply from you? Also is there a chance of recovery, kindly respond asap, I'm really hanging by this thread atm.

[Rishabh_Tiwari]

Thanks for sharing the information. Could you please share the details asked in this discussion: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/105...

[foramc60825690]

I did not understand your request. How do I share link to my documents in a public thread? If that is what you are saying, otherwise I didn't get you.

[foramc60825690]

Can you please tell, if I should expect recovered file? 

[Rishabh_Tiwari]

We'll surely try to recover the file for sure. The details that I asked are listed in the correct answer marked in this description. You can share the details through DM.

[foramc60825690]

I have shared the details asked in the thread in your inbox. 

[foramc60825690]

Hi Rishabh, could you please tell if there is an update redarging the corrupted file. Thank you.

[Rishabh_Tiwari]

Sorry for the delay, I am still waiting for an update from the team. I am keeping track of this and will update you as soon as I have any update.

[foramc60825690]

Kindly inform if there is a scope of getting the file back, I need to start working on it asap. Thank you!

[Karthick N]

I am not able to open XD file. It shows error 86. please help me to recover my XD file.

[HARSHIKA_VERMA]

Hi Karthick, 

Sorry to hear that. We understand that it's quite frustrating. We are already tracking the issue here: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10... We would request you to please share the asked information with me over a private message so that we can share the information with the team for investigation.

Thanks,

Harshika

[helenpiva]

I have the same problem and I passed all day trying to solve but it's impossible.

I need to finish this project by Monday!!!! I'm desperate!

Please help- me!

[lenab15566619]

Suddenly I can't open XD file. Can it been restored somehow? ile, I got error 86

[Atul_Saini]

Hi Lenab, 

Thank you for reaching out, This error only occurs with locally saved documents. I'd like to know if you have encountered this error after updating to XD 34, or you're still on XD 33.1 at the moment. Please ensure that you're on the latest version XD 34. Try these steps to manually download the build (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html#Manuallycheckforlatestupd...)

In order to investigate this issue, we'd need the this file and logs from your machine. Please use this tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and upload the logs and the file to CC or dropbox and share the link via PM (To send a private message, go to my profile by click on the avatar and hit "Send a message")

Awaiting your response. 

Thanks,

Atul_Saini

[lenab15566619]

I have sent all requested via PM. Thanks!

[Atul_Saini]

Hi Lenab15566619, 

Thank you for waiting patiently. The product team tried to recover the document, however, the attempt was unsuccessful. It was very unfortunate, I am really sorry about it. 

We have filed a bug, to avoid such circumstances in the future. 

Thanks,

Atul_Saini

[wingchiutong]

Hi,

I know there has been post regarding this, but the screenshot I see from other post looks different, and don't see any solution this, so creating a new post to ask again.

I have tried to terminate the Adobe processes via the Activity Monitor, but no luck.

Even tried to install older versions

- 34.0.12.33
- 33.1.12

but all failed with the same error code.

Any help would be appreciated.

Gary

[HARSHIKA_VERMA]

Hi Gary,

Sorry to hear you are experiencing issues while opening the XD file. The team is already investigating the issue, we would need few details for investigation-

Are you using external drives (USB drive, external HDD/SSD) or network shares?
Date and time (time zone) of the incident:
Was the file(s) on the external drives, network shares, and/or folders synced to cloud at any point in time?
Where were the files saved?
Did you observe issues with other files (XD or other types of files)?
Did you do a force shutdown of the computer or experienced a power loss?
Did you create the document where the issue is observed or was it shared?
Is there any antivirus activated on the machine? If yes, what is the name of the antivirus.
Did all the files failed to load at the same time or at different points in time (i.e. different days)?

Please share the XD file with me over a private message so that I can escalate it to the team. You may upload the file to a shared location such as  Creative Cloud or Dropbox and share the url.

Thanks,

Harshika

[adamb18041230]

Hi, I'm unable to open some of my files. I get Error Code 86: Not a valid XD document. This is a document that I have done alot of work on. I have the latest verion of XD and have tried a reinstall. Any help to fix would be appreciated. Thanks!

[Rishabh_Tiwari]

Hi Adam,

Sorry to hear about the trouble. Could you please ensure that XD is updated to the latest version which is 33.1.12.4 and then try opening the file and let us know if it works? If it doesn't works, will it be possible for you to share the file with us to test it? If yes, please add the file to shared cloud storage and then you can DM the link to me by clicking on the name and then send a message.

Note: While sending the DM, please add this discussion link in the subject.

Regards

Rishabh