Unable to open the local file in XD getting (Error:86).

Report · Jul 23, 2019

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

Report · Jul 24, 2019

Hi, we're sorry you're having trouble with Adobe XD. In order to help you, you need to provide us with some useful information, such as:

Adobe XD version in use;
Specifications of your computer;
Check if the Creative CLoud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

Report · Oct 17, 2023

I don't know how to do any of what you suggest. I could access my documents on file until a few hours ago and now I can't. I need real help useful to a person who doesn't understand the technical well at all

Report · Aug 07, 2019

Hi Patricia,

Could you please confirm if you're still facing the issue or you need further assistance on this? We'd be happy to help.

Thanks,

Harshika

Report · Sep 18, 2019

I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error.

Report · Sep 20, 2019

Hi there,

we are sorry to hear that you're facing trouble opening the file in XD and getting error 86. I would request you to please try creating a new user account of your machine using this link: https://www.youtube.com/watch?v=j3UwhgNXsvM and then try to open the file again.

Let us know if that helps.

Thanks,

Harshika

Report · Sep 23, 2019

Hi there,

Could you please confirm if you're still facing the issue? Please let us know if you need more assistance on this. We'd be happy to help.

Thanks,

Harshika

Report · Dec 25, 2019

Hi,
Followed the troubleshooting steps mentioned above, Nothing is working out.

I have the xd saved on my local machine. I do have its Temporary file saved on my local machine.
I also tried the steps Adobe Customer Care mentioned, that also did not work!
Is this possible? Please guide.

Report · Oct 17, 2023

Yes I still have the problem

Report · Dec 23, 2019

Hi, I'm having problems with an XD file. Can you please help?
Here's the error code.

Report · Dec 23, 2019

Hi Robert,

We are sorry to hear you are having trouble using Adobe XD and getting error. We would request you to please try the solutions mentioned in this post: https://community.adobe.com/t5/adobe-xd/error-86-while-opening-the-file-in-xd-version-21-1-12-3/td-p... and let us know if that helps.

Thanks,

Harshika

Report · Dec 25, 2019

I have done all of the below and I am still getting an error 86 when I try opening the XD file. Are there next steps or other options?

Adobe XD version in use;
Specifications of your computer;
Check if the Creative CLoud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

Report · Dec 26, 2019

Hi there,

Sorry for the trouble and thank you for performing the troubleshooting steps. We would request you to please try creating a new user account of your machine.

Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM

Mac: https://www.youtube.com/watch?v=95Z107ceDfk

Let us know if that helps.

Thanks,

Harshika

Report · Dec 29, 2019

I followed the instructions and was told to close XD before installation.
However, XD is not open.

I've realized that this issue has presented itself with the XD update. My
files were opening on both of my computers (mac and PC) until I updated the
XD app

Report · Dec 29, 2019

I followed the instructions and was told to close XD before installation. However, XD is not open.

I've realized that this issue has presented itself with the XD update. My files were opening on both of my computers (mac and PC) until I updated the XD app

Report · Jan 02, 2020

Thank you for performing the steps. Would you mind sharing the OS & XD version of your machine? As you have performed all the steps, we'd also suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html and let us know if you face any trouble connecting with them.

Thanks,

Harshika

Report · Mar 13, 2023

Yo its 2023, still having this issue, where is the fix? I had this in the past but I do not report this instead, I recreate because I think waiting for the support team to respond is a waste of time. And I am not comfortable having someone to remote control my computer. So is this going to be an issue, always?

ps. the fix by harshika_verma does not work, please remove, its not helpful.

Report · Jan 07, 2020

As title mentioned, I am having trouble opening a specific xd design file. Is there anyway recovering the document? Does xd stores any temp copy on machine?

Detailed case:

It is a local machine only file not kept inside creative cloud documents. I worked on it over a month or so and it has the latest designs for a quite a few important application modules.

While I was working on it there was a power issue occured and my win-10 (build 1909) got restarted. Didn't got a scope to manually save the document. When the pc restarted and tried opening the document it started showing "Error code: 86" this is not a valid xd document.

What I've tried so far:

1. Created a new windows user account:

Tried creating a new windows user account. Installed the xd on the new user account. Tried opening the document but same error occured.

2. Tried viewing binary preview:

Tried opening the document in sublime to see the biary preview (I hope binary preview is the right term) but I found all zeros (0000 0000 0000 0000 0000 0000 0000 0000) while previewing other xd document has various alphanumeric values.

Questions

Q1. Is there anyway I can open this corrupted xd document? I haven't ever stored this document on creative cloud.

Q2. Does xd keeps any temp copy somewhere in "AppData\Local" under windows environment?

Q3. What caused this issue to occure?

Any help would be much appreciated.

Thanks.

Report · Jan 07, 2020

Hi Joshi,

We are sorry to hear you are having trouble opening the file in XD & thank you for trying the initial trouble shooting steps. Would you mind sharing the file with us over a private message? You may upload the file to a shared location such as Creative Cloud or dropbox and share the url with me.

We will try our best to help.

I am also merging this post with this link: https://community.adobe.com/t5/adobe-xd/error-86-while-opening-the-file-in-xd-version-21-1-12-3/m-p/...

Thanks,

Harshika

Report · Jan 07, 2020

Hi Harshika,

Sent you a private message containing the creative cloud link to the source .xd design file throwing error. Please take a look.

Thanks!

Report · Jan 08, 2020

Thank you for sharing the file with me. I am checking with the team to investigate the issue with the file. I will get back to you as soon as i have an update on it.

Thanks,

Harshika

Report · Aug 26, 2020

Hi @Harishka, same thing happened to me today. I was working on international project and it got crashed and not opening even I have tried all troublshootings you have suggested. Let me know how can I send you the file. I need my design file badly as all the work of development team is also stucked now.

Thank you

Furqan

Report · Apr 02, 2020

i have same problem how to solve this ?

Report · Apr 03, 2020

Hi Nishu,

I am sorry to hear you are having trouble opening the file in XD and getting error 86. Would you mind telling me if it's a local file or a cloud file? Are you facing trouble with all the files or with a specific file? What is the OS and XD version of your machine?

I will try my best to help.

Thanks,

Harshika

Report · Jan 01, 2020

Hello,

I am getting the error code 86 when I try to open xd file. I have uninstalled and reinstalled the sofrware and I have created a second account on my PC but nothing worked.

I want to try downgrading my XD software, being that the issue began when I upgraded to the newest.version of XD.

When I followed the instructions provided online the only option is to unstall.

Can you help me downgrade.

Unable to open the local file in XD getting (Error:86).

4 Correct answers