AE Beta crashes and cannot open

[chrisd11592954]

I updated AE Beta to the last version a few weeks ago and it simply crashes everytime I launch it.

(System Apple m2 max, last OS version.)

Every time the same crash message :

 I avoid updating AE regular to the last version, cause if this happens too I won't be able to work anymore...

[chrisd11592954]

Hi @JohnColombo,

I have a macbook pro max m2, so it's that model GPU.

The OS is Sequoia 15.1.1

Even when I start AE Beta without any other software open, and even when starting in Safe Mode and disabling 3rd party plugins, it crashes the same way...

[JohnColombo]

@chrisd11592954, thank you for checking. This doesn't appear to be a general bug with After Effects, but something that would be better handled by 1:1 support from our Support team. Tagging @nishu_kush for visibility.

[chrisd11592954]

Hi @JohnColombo, thanks.

@nishu_kush If you could help solve this problem, that would be super welcome, as I would love to use AE Beta and AE 25.

Would you need any further information ?

[nishu_kush]

@chrisd11592954, sorry to hear about the crash. I see that you're getting the same issue with the official release version as well. While we try to troubleshoot, you can install the 24.X version separately.

Here's what you can try next:

Provide full disk access to After Effects 25 and Beta.

If that doesn't work, create a fresh user account with admin for testing and see if After Effects works in it. This will help us understand if it's user account-related.

Looking forward to your response.

Thanks,

Nishu

[chrisd11592954]

Hi @nishu_kush ,

I tried providing Full Access, it didn't change anything.

Here are screenshots of the crash message. The first is AE Beta, the second AE 25.

 

 

[chrisd11592954]

I then created a new user on the computer, and tried to open both apps, here are the crash messages, different than on my "normal" user account. The first  is AE Beta, and the second AE 25.

 

[chrisd11592954]

@nishu_kush @JohnColombo Any update on a solution ? ...I'm stuck on AE 24.2 since 9 months now....