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AE Beta crashes and cannot open

Explorer ,
May 08, 2024 May 08, 2024

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I updated AE Beta to the last version a few weeks ago and it simply crashes everytime I launch it.

(System Apple m2 max, last OS version.)

 

Every time the same crash message :

 

Screenshot 2024-05-08 at 10.41.41.png

 I avoid updating AE regular to the last version, cause if this happens too I won't be able to work anymore...

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correct answers 1 Pinned Reply

Adobe Employee , Dec 16, 2024 Dec 16, 2024

@chrisd11592954, thank you for checking. This doesn't appear to be a general bug with After Effects, but something that would be better handled by 1:1 support from our Support team. Tagging @nishu_kush for visibility.

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Explorer ,
Dec 16, 2024 Dec 16, 2024

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Hi @JohnColombo,

 

I have a macbook pro max m2, so it's that model GPU.

The OS is Sequoia 15.1.1

 

Even when I start AE Beta without any other software open, and even when starting in Safe Mode and disabling 3rd party plugins, it crashes the same way...

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Adobe Employee ,
Dec 16, 2024 Dec 16, 2024

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@chrisd11592954, thank you for checking. This doesn't appear to be a general bug with After Effects, but something that would be better handled by 1:1 support from our Support team. Tagging @nishu_kush for visibility.

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