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ae keeps crashing whenever i open a project file

New Here ,
Jun 17, 2024 Jun 17, 2024

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i have two main problems, which i literally have no idea how to fix. each time i open ae, i have to press alt+shift+ctrl while opening it, otherwise the program will crash. my second problem is when i open any project file, the project file just crashes. it doesnt even load or anything, just gives me the unexpected error popup and closes me out of the program. ive searched this problem up and tried many things and it still can't get fixed.

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correct answers 1 Pinned Reply

Adobe Employee , Jun 17, 2024 Jun 17, 2024

What version of After Effects?

Do you get the Crash Reporter dialog and did you submit the crash? 

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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What version of After Effects?

Do you get the Crash Reporter dialog and did you submit the crash? 

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New Here ,
Jun 17, 2024 Jun 17, 2024

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after effects 2023, i do get the crash reporter dialog and usually i submit the crash

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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If you can reproduce the crash, please submit the report and make sure to include the email you use here on the forums. We can look up the crash and see what's going on. 

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New Here ,
Jun 17, 2024 Jun 17, 2024

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i just did that, thank you :3

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