Skip to main content
rachelcenter
rachelcenter
Legend
September 16, 2023

After Effects 23.6 can't continue: internal structure inconsistency (g) ( 25 :: 2 ) macOS Sonoma

  • September 16, 2023
  • 62 replies
  • 35518 views

After Effects froze my whole computer tonight. I did a force restart and when I came back up, I was greeted with these 3 errors (see attached screenshots) and After Effects refused to open. Errors:

  1. After Effects can't continue: internal structure inconsistency (g) ( 25 :: 2 )
  2. After Effects error: globals unborn. ( 21 :: 3 )
  3. After Effects can't continue: unexpected failure during application startup

 

I uninstalled AE then reinstalled it. Errors persisted. I used CC cleaner. Errors persisted. I can't get back into normal AE 23.6. Please help!!!! Mac OS Sonoma 14.0, 64gb ram.

 

update 10/15/23 this is the 3rd time in a 1-2 week span that AE has crashed on me and now i cant get back in again becaus of global unborns. I cleared the contents of the preferences folder and the media core folder. Then tried to open AE. The 3 errors persisted and AE wouldn't open. So I went to adobe live chat. the minute they remoted in, I could open AE again. But the minute I ended the live remote, I couldnt get into AE and the 3 errors persisted again. It defied logic.  Another operator remoted in and uninstalled creative cloud and reinstalled and the 3 errors still persisted (media core folder was empty). He couldnt figure it out and asked if a senior tech could call me back tomorrow. I said no, please we need to fix this tonight. He ended up going to the application on the desktop, right click on AE, "show package contents", go into Contents -> MacOs -> and within that folder is a 106kb file called "after Effects" and he opened it with terminal and then AE opened.

 

Title edited by Mod.

 

why did the mod change the title of my post? this has nothing to do with cant continue? this has to do with AE crashing and not reopening.  Anyway: folks dont freak out, go to adobe live chat (https://helpx.adobe.com/contact.html) and ask them to remote in and fix it for you. you'll see them go to activity monitor in apple and force quit out of all the adobe activity. then they'll probably uninstall , and remove your preferences and remove your plugins from media core.

    62 replies

    Show previous replies
    J
    Community Manager
    jenkmeister17177426Community Manager
    October 25, 2023

    @Min_Kim There were no other error messages that showed up before the one you posted in the image? 

     

    If you go into the /Users/[Username]/Library/Preferences/Adobe/After Effects/ folder, can you try deleting everything in there? (take a backup if you want to beforehand). A couple of users have indicated that they've fixed their issue by removing older preferences folders. 

      Min_Kim
      Min_Kim
      Participating Frequently
      October 25, 2023

      I'm getting another error... again... can't open AE.

        J
        Community Manager
        jenkmeister17177426Community Manager
        October 23, 2023

        @Leanne5EFC Can you screen record what is happening (from before you start AE to after it crashes). Have you also updated to 24.0.1 to see if that helps? 

          L
          Leanne5EFC
          Participant
          October 21, 2023

          I have gone through remote with Adobe not even an hour ago and they went into Activity Monitor etc. After the remote session I went into After Effects to continue my work but then it crashed again. This really needs to get this sorted

            rachelcenter
            rachelcenterAuthor
            Legend
            October 17, 2023

            "please help me" -> please re-read my post: "folks dont freak out, go to adobe live chat (https://helpx.adobe.com/contact.html) and ask them to remote in and fix it for you. you'll see them go to activity monitor in apple and force quit out of all the adobe activity. then they'll probably uninstall , and remove your preferences and remove your plugins from media core."

              L
              Leanne5EFC
              Participant
              October 17, 2023

              I am also having the same issue, my AE completely freezes my laptop and then I need to restart. Then when I open it back up all the error come up. I have gone into MediaCore but I have zero plug-ins only the dummy.txt. I have gone into the Preferences of MediaCore and my 24.0 folder is set to Read & Write. Do I need to delete all the other version or something? I feel like I have tried everything at this stage. I've also cleared my Cache in AE incase that had some effect. Please help me!

              M
              MotionRevolverAE
              Participant
              October 17, 2023

              Removing the plugins from the Media Core worked for me. Once Ae opened in safe mode, I reset preferences and everything seems to be working again.

              rachelcenter
              rachelcenterAuthor
              Legend
              October 17, 2023

              I was motion tracking something just now and I pressed the escape key and After Effects closed on me. and when I tried to reopen it, i got the same error again: internal structure inconsistency

                J
                Community Manager
                jenkmeister17177426Community Manager
                October 17, 2023

                Did you ever see a crash dialog that you could submit the crash with? I looked up your email address in our crash system and couldn't find anything logged so it's hard to know what caused the initial crash. As to the unborn message, it's the wrong message (I'm sure that's obvious) but it comes from AE not being able to access the disk correctly. Unfortunately we haven't been able to get any repro internally, so the info we have in the pinned post is all we have for the moment. One other user mentioned deleting all the previous version preference folders, perhaps you can try that?

                  Min_Kim
                  Min_Kim
                  Participating Frequently
                  October 17, 2023

                  Yes, I did follow the pinned instructions. I was able to open AE, and for a few minutes, it seemed to be working. However, AE crashed again after a few minutes, and the unborn issue kept recurring over and over.

                    Show more replies
                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices