• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
27

After Effects Error - Zero Denominator comparing ratios (17 :: 16) error in Ae version 23.6

Community Beginner ,
Aug 09, 2023 Aug 09, 2023

Copy link to clipboard

Copied

Hey y'all, I'm really stuck.

 

This error keeps popping up for me and I have no idea how to solve it. It'll appear as I'm trying to play a sequence with an image in it. I made other sequences with images in them a few hours ago and rhey're all fine. But now when tryong to add anything new, it gives me this error and doesn't go away at all - no matter how many times I hit 'okay'. Any ideas?

 

Thanks!

 

Title edited by Mod.

 

Screenshot 2023-08-09 at 9.07.10 PM.png

Bug Fixed

Views

19.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 14, 2023 Sep 14, 2023

The issue is coming from using the Cinema 4D renderer. If you can switch back to Classic 3D that will resolve the issue. Or install 23.5 or the 24.1 Beta where the issue doesn't exist/is fixed. It will also be fixed in 24.0 when that is released in a few weeks from now.

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Nov 14, 2023 Nov 14, 2023

This issue has been fixed in After Effects 24.0 and later. Please let us know if you continue to experience this error frequently after updating.

 

- John, After Effects Engineering Team 

Status Fixed

Votes

Translate

Translate
replies 109 Replies 109
109 Comments
New Here ,
Aug 18, 2023 Aug 18, 2023

Copy link to clipboard

Copied

I got this error after updating to v23.6.
I tried changing the settings as recommended here and while it didn't pop-up as frequently, still kept happenning.
I've rolled-back to v23.5 and so far everything is OK, no pop-ups.

* MacOS 13.4.1

* Apple M1 Max

* 32GB RAM 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 18, 2023 Aug 18, 2023

Copy link to clipboard

Copied

I just had this error, it seemed to be related to a comp that only had an illustrator file in it, I trimmed the length of it in my timeline and it worked after that.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

Copy link to clipboard

Copied

Can you share your project file so that we can see why the error may be occuring? 

Status Needs More Info

Votes

Translate

Translate

Report

Report
New Here ,
Aug 19, 2023 Aug 19, 2023

Copy link to clipboard

Copied

Having the same issue whenever I try and play a comp,

Defintly not an issue with any specific project file or comp as I ran into this issue even in a brand new project with only an image in my comp.

Clicking Ok on the error message makes it disapear for a split second then reapear.

This is completly workflow breaking for me.

Error is persitant in 23.5 and 23.6

 

Fixed by rolling back to 23.4

 

Windows 10

Ryzen 9 5950x

128gb Ram

Nvidea rtx A5000 x2

Votes

Translate

Translate

Report

Report
New Here ,
Aug 20, 2023 Aug 20, 2023

Copy link to clipboard

Copied

Hey, I got the same error when I upgraded. I am using just vectors.

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

I imported two jpg-sequences in the latest AE under Windows 11. I googled the problem and set Color under "Interpret Footage" to "Preserve RGB". The fps are 25 in every sequence aswell as in the interpret footage. Now everytime I play I get bombarded by this error message "After Effects error: zero denominator comparing ratios. ( 17 :: 16 )".

This problem started since my last update of AE.

 

How it happened: Me importing a jpg sequence (1920x1080) I made in Blender. After Effects crashes while loading it. I need to force quit it. I restart After Effects and import the jpg sequence again. I press play and get bombarded by this message and I have to keep hitting Enter many times until it's gone.

 

Windows 11

AE: 23.6.0

 

I'd appreciate help.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Also dealing with this issue with multiple project files and footage files. No 3D enabled fresh new project with no effects or anything still ocurring on different image/footage.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

@nishu_kush sorry to tag but think I worked out how to recreate and what's causing the issue!

I've got a music track that I've split up several times in one comp, and to cause the error message to come up i have to select whichever one is highest in the stack and hit space to play. if any other's are selected then it will be fine, only whichever one is highest in the order. It also happens if there's only one layer of audio too a little workaround that's working is i can duplicate one of the audio layers, mute and hide it and chuck it at the top of the layers and then it won't come up with the error. I also just tried it with a PNG and the same thing happens, move that to the top, have it selected and hit space, error pops up. Must be whatever footage is highest in the order as it ignores comps.

 

Windows 10
Ryzen 7 2700X

NVIDIA GeForce GTX 1070ti

64GB RAM

 

Votes

Translate

Translate

Report

Report
New Here ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

I'm having the same issue. I'm only working with vectors and the following error appears every time I try to do a preview of the animation: "After Effects error: zero denominator comparing ratios ( 17 :: 16)".

 

Working with a MacBook Pro MacOS Monterrey V.12.6.8 and the AE version is the 23.6.0.

 

Hope this helps.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Make sure the Classic 3D renderer is chosen and not the Cinema 4D renderer. 

Status Needs More Info

Votes

Translate

Translate

Report

Report
New Here ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

I am having the same issue. It is really bad as it only goes away after mashing the ok about 26 times and praying. I am trying to learn after effects for a college class and this error is even happening in the learn section which contains pre-made files and projects. I have no idea how even that is being affected. I hope everyone gets this fixed soon and we can all use after effects happily 🙂

Votes

Translate

Translate

Report

Report
New Here ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Enabling Classic 3D worked for me. Tested by going back to Cinema 4D and it immediately started again. I'm just doing the "Animate a logo" tutorial.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

While this is being sorted out at Adobe, go and Install the After Effects Beta version. Opening my files in that version gives no errors. at least I can carry on working 🙂

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Thank you so much! That was what caused it.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Same problem with latest AE version 23.6.0

20 Layers.

All 2D.

8 bit color.

No motion blur.

All referencing as single, multi-layer Illustrator file.

Rebooting, clearing cache makes no difference. Adobe..... help!

 

Turn everything into Shapes and problem disappears. Something to do with Illustrator file!

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

While this is being sorted out at Adobe, go and Install the After Effects
Beta version. Opening my files in that version gives no errors. at least I
can carry on working

Craig

Votes

Translate

Translate

Report

Report
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

I don't know if this is at all possible, but when the recommended fixes don't work. It would be nice for the error pop-ups to, you know.....JUST GO AWAY after clicking okay. Just let us keep working!

Votes

Translate

Translate

Report

Report
New Here ,
Aug 23, 2023 Aug 23, 2023

Copy link to clipboard

Copied

In case this can help anybody: What I have done for the time being is to install the inmediatly older version of this one that is driving us crazy, that is to say: I've installed the Version 23.5.0 (Build 52). I did this through the Creative Cloud APP that allows you to install older versions of the Adobe Suite. In the older version that I have installed the problem is not present and I can work as usual. So, while we are all waiting for Adobe to release a new version that solves the problem, I'll be using the older version of After Effects that I mentioned before.

 

Hope this can help.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 23, 2023 Aug 23, 2023

Copy link to clipboard

Copied

Hello, i have the same issue

Change from Cinema 4D to Classic 3D solve the error but i have some animation that require Cinema 4D for working,

so i turned back to previous version (23.5.0 Build 52) and now it works fine.

 

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 23, 2023 Aug 23, 2023

Copy link to clipboard

Copied

Mac M1 Ultra Studio 128GB RAM here.
Choosing the Classic 3D renderer didn't work, but downgrading AE to the previous release seems to be working.

(This tracks with the timing of the emergence of this new error.)

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 24, 2023 Aug 24, 2023

Copy link to clipboard

Copied

Holding down the ESC key until the error goes away works. But the pinned comment below solved it for me.  In another project I switched to a Cinema4D renderer and AE kept that as default when starting a new project and a new comp.  I had to change it back to Classic3D then the error got resolved.  Perhaps, for Adobe, can the "create new comp" default back to Classic3D when starting a new project?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 24, 2023 Aug 24, 2023

Copy link to clipboard

Copied

Thanks for reporting this issue. We are aware of the problem, and are working on a fix.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

Classic 3D render fixed it for me. Thanks!

Votes

Translate

Translate

Report

Report
New Here ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

Struggling with the same problem. Zero denominator comparing ratios. Reinstalled After effects and alteady rebooted the system.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

We've identified the bug that's causing this. For now, the "fix" is to switch back to Classic 3D, but we do expect a fix to go into 24.0 beta builds this week to allow you to use C4D Renderer again.

Votes

Translate

Translate

Report

Report