Is there a way to seek compensation for non-functional software?
I am about to lose my favorite client that I do promotional videos for. I have been working all night in After Effects, and every 20-30 minutes of working or so, the program grays out, and crashes. I've set alarms to remind myself to save every 3 minutes to mitigate the issue, but at this point it's a lost cause. I'm so tired and sick of crying, this is an anxiety nightmare and I'm facing a loss I can't afford.
Of course, Adobe will never face consequences for releasing non-funcitonal software, but is there a way I can personally seek compensation for lost business? I pay for an expensive service that Adobe is inarguably not delivering.
There's nothing consistent that causes this to happen. Sometimes I'm editing masks, sometimes lumetri color, arranging layers, editing settings, moving positions and scaling, editing velocity maps, and changing tabs have all caused After Effects to crash.
I'm running a 2-year old system that LITERALLY NEVER had a non-adobe program crash. Never had graphical issues, never had RAM issues, never seen a bad day in its life UNLESS it's running Adobe branded software, After Effects being the worst, Photoshop being a runner-up for crash frequency.
