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JONG WON28347797niy4
Participant
February 14, 2023

Regarding MXF file read error in update After Effects and Media Encoder 23.2.

  • February 14, 2023
  • 16 replies
  • 4578 views

There was an error reading the mxf file in the recent updates to After Effect 23.2 and Media Encoder 23.2.

Link is broken for mxf files pre-imported to the project.
An error message occurs when importing a new mxf file, saying it is not supported.

The file has a preset of MXFOP1a XDCAM HD 50 NTSC 60i, and the codec is XDCAMHD 50NTSC (4:2:2) file.

This codec is the standard setting used by my company.

The same file will be read normally in Premier Pro's latest update, 23.1.
It also works fine with AfterEffect 23.1, the previous version update of AfterEffect.

Currently, all Users in my company are experiencing the same issue.

I asked the local customer center in Korea about the issue, but I couldn't get a proper answer.

    This topic has been closed for replies.

    16 replies

    Show previous replies
    ShiveringCactus
    Community Expert
    ShiveringCactusCommunity Expert
    Community Expert
    March 29, 2024

    @JohnColombo17100380 - I've just found this recurring too.  Posting mainly so I can be updated when its fixed.

      V
      vinegarshots
      Inspiring
      March 28, 2024

      Hey @JohnColombo17100380 This is broken again in the latest 24.3.0 update

        JohnColombo17100380
        Community Manager
        JohnColombo17100380Community Manager
        Community Manager
        February 23, 2023

        Thank you for that confirmation @miguel _baker!

        Cheers,

        - John, After Effects Engineering Team 

        miguel _baker
        miguel _baker
        Participating Frequently
        February 23, 2023

        Hi @JohnColombo17100380, @JONG WON28347797niy4  I just tested version 23.2.1 and it now works perfectly. It no longer gives the error. Thank you very much!

        JohnColombo17100380
        Community Manager
        JohnColombo17100380Community Manager
        Community Manager
        February 22, 2023

        Hi @JONG WON28347797niy4 and @miguel _baker,

        Thank you both for reporting this issue. We've released a patch today, 23.2.1 for both After Effects and Media Encoder, that contains a fix for an issue where MXF files with non-Latin characters in their filenames failed to import. Would you mind updating After Effects & Media Encoder to 23.2.1 and let us know if you are again able to import MXF files?

         

        Thank you again for reporting this issue,

        - John, After Effects Engineering Team 

        miguel _baker
        miguel _baker
        Participating Frequently
        February 21, 2023

        I have the same issue. My files are AVCINTRA files from Sony FX6. I had been working with the project in 23.1 version without problem. I updated to 23.2 and mxf it is not supported. We have two machines with the same bug. Need to reinstall the previous version to work.

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