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borgNZ
Participating Frequently
December 15, 2022
Answered

3d Camera Tracker Error 'unable to obtain dynamiclink server connection' (After Effects 23.x)

  • December 15, 2022
  • 38 replies
  • 35785 views

3d Camera Tracker Error 'unable to obtain dynamiclink server connection'. I have re-installed and updated to the latest release. Please note I do not use dynamic link ever! 2017 Imac Monterey Vers 12.6 64GB Ram, Radeon Pro 580 8 GB. Any assistance here would be greatly appreciated. My productivity vs cost of Adobe subscription has been seriously compromised this year. Rich.

 

Title edited by Mod. to include After Effects version

    Correct answer chrisd11592954

    Hi, had the same problem with the last versions of AE (and AE Beta) with warp stabilizer, I updated mac OS and when started up again in AE, the problem was gone.

    38 replies

    Show previous replies
    M
    martinirosso
    Known Participant
    June 7, 2023

    Well, you were luckier than me, 'cause I had two Adobe tech guys online who took control of my Mac remotely and, after it all failed, they simply disconnected the chat... Would you believe that? For a professional and paying service like Adobe Cloud...? Any chance you can share the instructions they sent you? This might help all those who have the same Dinamic Link issues. Thanks, have a nice day.

    Bart Trojan
    Bart Trojan
    Participating Frequently
    June 7, 2023

    @martinirosso Hi. Sorry to hear that. I've been there. But for real, I went to adobe cc website and I started chating with an agent and then after several tries with reinstalling, logging out, different ae beta versions installations etc. They contacted me directly through email and I received specific instructions that worked! Try that, seriously. They'll provide You specific instructions to implement into terminal and it will work. It is a very long and not simple solution but since I did it my dynamic link has no errors at all. Good luck! 

    M
    martinirosso
    Known Participant
    June 4, 2023

    I tried all possible options. Sadly none worked : I tried older AE versions, I wiped all with Adobe CC Cleaner, I reinstalled from scratch, I gave permissions to AE. Same result... still unable tu use anything connected to dynamic link... I wonder why you guys can't find a solution that WORKS. 

    I'm on a M1 Mac, Ventura 13.4. This bug is really compromising my work, as I'm unable tu use the stabilizer, the camera tracker etc... Please ADOBE find a solution, or at least keep us informed, as I seem not to be the only person experiencing this problem (I see dozens on threads on this Dynamic link bug).

     

      M
      martinirosso
      Known Participant
      June 4, 2023

      I tried all possible options you guys kindly offered (in absence of a proper real solution from Adobe people...). Sadly none worked : I tried older AE versions, I wiped all with Adobe CC Cleaner, I reinstalled from scratch, I gave permissions to AE. Same result... still unable tu use anything connected to dynamic link... I wonder why at Adobe they can't find a solution THAT WORKS....

      I'm on a M1 Mac, Ventura 13.4. This bug is really compromising my work, as I'm unable tu use the stabilizer, the camera tracker etc... 

       

        prodbyjoe_
        prodbyjoe_
        Participating Frequently
        May 25, 2023

        Thank you Lewiz and Vicente for bringing light to this issue. Still in the same boat here. I've tracked it down to being the Adobe Analysis Server being unable to communicate with After FX. Would love some updates from Adobe. 

         

        I have tried every troubleshooting step listed in this thread, short of reinstalling Windows. 

          M
          martinirosso
          Known Participant
          May 24, 2023

          .....well, apparently you guys are still working on it, as the problem is NOT yet solved.... Today it's May 25.....

          Any news you can give us? 

            nishu_kush
            Community Manager
            nishu_kushCommunity Manager
            Community Manager
            May 17, 2023

            Hi all,

             

            Really sorry for the delay in response.

            This issue has been filed as a bug. Devs are actively investigating the issue, but unfortunately, reproducing it has proven challenging thus far. The error shown is very generic and doesn't provide much insight into the underlying cause. We're trying to collect as much information as we can to assist the engineers to get to the root.

            We may reach out to some of you in DMs to get some insights.

            We appreciate your patience.

             

            Thanks,

            Nishu

              nishu_kush
              Community Manager
              nishu_kushCommunity Manager
              Community Manager
              March 7, 2023

              Hi All,

               

              Sorry for the delay in response.

              Devs are aware of this issue and working on a fix. As of now, there is no workaround.

              I'll share an update as soon as there's any development.

               

              Thanks for your patience,

              Nishu

                V
                Vicente5E48
                Participating Frequently
                March 8, 2023

                good to know, thanks Nishu

                Bart Trojan
                Bart Trojan
                Participating Frequently
                March 7, 2023

                Hello everyone! 

                 

                So after weeks of struggle and trying different solutions to this case I ended up chatting with adobe and they asked me to try clean Adobe install which required to run CC cleaner tool and wiping all the left over ites in several adobe folders on my drive, deleting adobe desktop app and then install adobe desktop again and ae and other apps and the 3d camera tracker and warp stabilizer are WORKING AGAIN just like before the dynamic link whatever error that was! 

                 

                Good luck everyone 🙂

                Cheers! 

                 

                Lewiz
                Lewiz
                Inspiring
                March 7, 2023

                Hi Bart, good to hear this solved the issue for you.

                I tried the same thing, als to no avail. BUT...

                Maybe Adobe gave you some specific extra instructions as to wipe exactly what files and where to find them? Is there anything that could come in handy for others to share... though every situation is different, ofcourse.

                But may I ask you to share this? 🙂

                Bart Trojan
                Bart Trojan
                Participating Frequently
                March 8, 2023

                @Lewiz Yes. Sorry, I forgot to post it. They asked me to delete a lot of left over adobe folders but I cannot copy this list in here due to "invalid HTML was found..." when I try to post it, so I guess they just don't want to share this info in here 😕😕

                 

                Lewiz
                Lewiz
                Inspiring
                February 8, 2023

                We are still, still, still waiting for a solution. This unable to obtain thing has been looked upon by several Adobe specialists, I believe, but there is no solution yet! I updated AE today hoping desperately something would have been done about this issue but STILL NOTHING.

                Please, please, please, help us.

                  Bart Trojan
                  Bart Trojan
                  Participating Frequently
                  February 10, 2023

                  @nishu_kush we're still waiting! I can't work for more than two weeks one becasue of this issue! I keep reinstall different versions of ae and other apps and still same issue, no matter the footage or codecs or cache, hard drive free space or whatever. Still can't track the camera, can't stabilize the footage - please solve this issue. We're all paying for this...

                    Lewiz
                    Lewiz
                    Inspiring
                    February 10, 2023

                    There is no excuse for not being able to work if an update killed a feature you need. All you have to do is open the Creative Cloud app, go to the Apps page, find After Effects, click on the three dots just to the right of the Open button, and roll back to a version that works. I do that every time an update causes a problem with any Adobe app and I never lose more than a few minutes while the app updates. I also always keep a previous version of After Effects loaded on my computer. 

                     

                    Broken workflows on updates are not limited to Adobe products. Even way more expensive apps occasionally foul up on some systems when they are updated. Fortunately Adobe makes it easy to roll back to a working version.


                    Hi Rick, I realized this and installed several older versions, going back as far as 22.0, but this did NOT, I repeat, NOT solve the problem. I don't see any versions yet older than 22.0, so I am out of solutions.

                    I know it worked before, certainly on 22.0, but obviously the 23 install changed more than just an AE version itself.

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