Participant

Question

AE 2020 not working on brand new 16 inch Macbook Pro

Forum|Forum|6 years ago
November 25, 2019
7 replies
7201 views

Creative Cloud

This topic has been closed for replies.

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ScholzerTv

Participant

I'm having this exact same issue. February 2020 and still no fix for that. Half of the renders are wasted.

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ScholzerTv

Participant

For some reason, it is impossible to use the box blur effect. Instant glitches.

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Shivangi_Gupta

Community Manager

Hi all,

Thanks for your patience. As mentioned by @john, Adobe After Effects has released a patch update which provide a fix for the preview issues on 16" MacBook Pro. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

Thanks,

Shivangi

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blempeck37100

Participant

this isnt fixed. Been using AE native effects like glow and still ahving these issues. please help

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planetgrafix

Participant

Doesn't seem to be fixed.

16" MacBook Pro
After Effects 17.01

Mac OS Catalina 10.15.2

Simple native box blur shows up as stripes. Not just preview, renders this way too.

J

johnm11376824

Inspiring

This is now fixed in version 17.0.1! A fix for premiere is next I hope.

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sammin35416620

Participating Frequently

Same here. seems to be an incompatibility with some of the new cards. I was on the phone with adobe for an hour the day i got this machine, the verdictfrom the tech on the call was: 'use AE2019 for now, call AMD about updated drivers'. !!

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sammin35416620

Participating Frequently

Strangely, turning on 'Show Rulers' in AE2020 will fix this problem. Which makes me think it' not a driver issue at all.

alano87986020

Participant

Yeah that works, Also if you resize the window I noticed it would fix it. You have to find a certain breakpoint in the window where it works.

Vishu_Aggarwal

Participating Frequently

Try changing the Video Rendering and Effects from Mercury GPU Acceleration (Metal) to Mercury Software Only from the Project Settings. Project settings can be accessed from the File menu.

Also, check the System Compatibility Report under the Help menu.

Vishu AggarwalAdobe Certified Instructor, Professional and Expert

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danp9794566Author

Participant

That's the first thing I tried. Nothing changed. Rolled back to CC2019 on both Premiere and AE, and just accepted that Adobe release beta versions now (but still charge you the full whack).