Skip to main content
AndyMiddleton
AndyMiddleton
Participating Frequently
November 14, 2021
Question

Ae and Media Encoder Still not working after bug fix install

  • November 14, 2021
  • 1 reply
  • 542 views

Hi

I have installed the latest updates to my entire CC suite. The media encoder still does not respond to a call from Ae to render a composition. Media Encoder will launch but that's all.

Hopefully I've attached some helpfull info by including the latest log files for both Ae and Me.

Please help?

Thanks
Andy

This topic has been closed for replies.

1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
November 26, 2021

Hi Andy,

 

Sorry for your issue and thanks for sharing the logs.

Does your project has any 3D layer and does it use Cinema 4D renderer? If so, could you try changing the renderer to Classic 3D in the Composition Settings and then try to export?

Let us know how it goes.

 

Thanks,

Nishu

AndyMiddleton
AndyMiddletonAuthor
Participating Frequently
November 26, 2021
Hi Nishu.
Well... you're on to something I guess.
I did have 3d layers with cinema 4d. I changed all the cinema 4d comps to
basic 3d. Saved. Enabled log files. Shut down Ae. Restarted Ae. Checked and
verified to make sure that all C4D was now Basic 3d and used the
composition menu to send to Media Encoder.
Nothing happens, still.
So I built a brand new mini project with 1 comp. 3 secs long. added 5 text
layers each with a number typed onto the layer. Staggered the layers for a
1-2-3 animation. Saved the comp and sent it to media encoder. No 3d used at
all. Everything is native to Ae. Still no render through Me.
The log files are attached. Also, not sure they are any longer legible.
That's what they both spit out.
Thanks for looking into this.
Andy
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices