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New Participant
January 18, 2021
Question

AE can only load as a render engine, main screen is all greyed out

  • January 18, 2021
  • 3 replies
  • 682 views

Hi, just updated AE to 17.6 and I can only open AE 2020 and 2019 as a render engine. I've read online that this could be due to opening the render engine version. I've found the directory and even when I click on the non render engine version, it is still opening a render engine version. See some screen grabs below. Anyone can help?

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3 replies

New Participant
December 1, 2021

adobe has a help page on this. there may be a text file in your documents folder you need to delete to stop it automatically launching the render version. Check on the adobe page, their solution worked for me when i had the same issue.

Community Expert
January 25, 2021

This might be a dumb question but are you trying to open AE from the Programs folder?

New Participant
January 25, 2021

So far, I've tried opening from creative cloud, from the start menu and programs folder. 

Mylenium
Brainiac
January 18, 2021

Start by checking your user account in the CC app and on the web site. In case of doubt, sign out and deactivate, then sign in again. Usually this odd behavior simply boils down to that - AE thinks it's unlicensed for whatever reason.

 

Mylenium

New Participant
January 25, 2021

Hiya, tried signing in and out several times but the issue remains. Only can open render engine version