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After effect 2025 crach on login

Explorer ,
Feb 18, 2025 Feb 18, 2025

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I have a valid yearly subscription with Adobe creative cloud.

I frequently use Photoshop, illustrator and inDesign and all of them are working fine.

I start talking some After effect classes. After a few days of using After effect I start getting this error message.

 

I update the drive of the Nivide chipset on my laptop but it is not loading. 

 

I can use it on safe mode but i prefer to use it on normal mode. 

After effect error.jpgexpand image

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Crash , Error or problem , Freeze or hang

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Adobe Employee ,
Feb 18, 2025 Feb 18, 2025

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Sorry to hear about the issue, samerr17414008.

Try resetting the preferences when you see the Crash Repair Options.

Let us know how it goes.


Thanks,
Nishu

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Explorer ,
Feb 18, 2025 Feb 18, 2025

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To fix this, first update your NVIDIA graphics drivers from the official NVIDIA website. If the issue continues, reset After Effects preferences by holding Ctrl + Alt + Shift (Windows) or Command + Option + Shift (Mac) when starting the app. Also, disable third-party plugins by starting After Effects in safe mode with the Shift key held down, then restart in normal mode.
Hope it helps

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Explorer ,
Feb 19, 2025 Feb 19, 2025

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I have installed the latest update from Nvidia website yesterday.

 holding Ctrl + Alt + Shift (Windows) is not making anything. the application does not open while I am  holding Ctrl + Alt + Shift (Windows) . 

I disabled the third party plugin in the safe mode even i do no have any plug in installed on After effect.

I am wondering if there is a conflict between Blender or Unity with AF

 

samerr17414008_0-1739975560227.pngexpand image

 

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Adobe Employee ,
Feb 19, 2025 Feb 19, 2025

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I've not seen any complaints of conflicts between Blender or Unity and After Effects, so that's not likely the case. Launching After Effects while holding down holding Ctrl + Alt + Shift (Windows) or Command + Option + Shift (Mac) should bring up the Start Up Repair Option. Which is similar to the Crash Repair Options. If you don't see the Start Up Repair Option, you can reset the preferences from Crash Repair Options (check out the screenshot). Give it a try if you haven't already.


Thanks,
Nishu

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Explorer ,
Feb 19, 2025 Feb 19, 2025

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I appreciate your response. I have already clicked on reset preferences but the application is still not working. Someone advised me to uninstall all adobe applications that i have on my computer then install After effect. Does it make any sense ?

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Adobe Employee ,
Feb 20, 2025 Feb 20, 2025

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It does. You can give that a try. You can use the Adobe Cleaner tool to remove the apps quickly.

Let us know how it goes.


Thanks,
Nishu

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Explorer ,
Feb 22, 2025 Feb 22, 2025

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is this tool support adobe creative cloud pls?

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Adobe Employee ,
Feb 26, 2025 Feb 26, 2025

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Are you asking about the Cleaner tool? Yes, it works on all Adobe apps including the Creative Cloud desktop app.


Thanks,
Nishu

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Community Expert ,
Feb 18, 2025 Feb 18, 2025

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If you can launch After Effects by safe mode without problem, you check the third-party plugins installed.

 

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Explorer ,
Feb 19, 2025 Feb 19, 2025

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I did not install any third party plugin

samerr17414008_0-1739975399294.pngexpand image

this is what i have installed on my computer

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