Participant

Answered

After Effects 2023 green preview with H.264 files

Forum|Forum|3 years ago
November 3, 2022
52 replies
93632 views

Hi, what the h*** is going on with AE 23? Since I have the latest version I have problem with h264 files. All project files converted to newest verision doesn't read h264 format. Only files what I've created in AE 23 are good. What about my all projects created before?! I removed user preferences, uinstalled and installed few times AE and encoder, and the problem is still there. I wasted a lot of time.

[NOTE: The title of this discussion has been changed by the moderator to include version number]

Correct answer Rameez_Khan

Hi all,

This issue has been fixed via Nvidia driver update version 527.56 and later. We recommend installing the Studio version of the driver.

Best,

Rameez

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E

ecarlsenmedia

Participant

I was having the same issue today which brought me to this thread, and I eventually found a fix that worked for me.

I had tried out both the latest NVIDIA studio and game-ready drivers, and both had the issue. Also tried re-exporting the video I was working with to a different format, and even testing other videos I knew had worked before. All of them showed up green and glitchy.

What fixed the issue for me was being sure to not start my new project from a template project. I normally start from a template project that I made in a previous version of AE. The key was to disable that, and start totally fresh in AE 2023 with no template. Now, video is showing up properly. Not sure if this will be the same case for everyone else, but hopefully it works for some folks.

G

Guido5C16

Participating Frequently

the latest driver is the issue (at least it was for me) - the new project was a temporary fix that soon stopped working for me. Reverting to Nvidia driver version 517.40 fixed the issue for me

Nvidia Studio driver version 517.40 download link

N

Nektarios0101

Participating Frequently

I have had the same problem since I updated to AE 23. My coworker on a different system as well. This is very frustrating.

A

Aksel-Zlalsen

Participant

i think i found a difinitive fix, it's actually very easy, you just need to do some changes in project settings especially if you're using an old project, i think it has something to do with the new nvidia gpu update and even if you downgrade you will still have issues since AE already changed the settings to match the new update when you opened a project with the new gpu update, so just do this changes:

-Project settings>video rendering and effects>use : mercury gpu acceleration

-Project settings>color>working space (scroll to find what matches your monitor color range or what you think is a better color range, like sRGB)

for me it become faster than before after this change and the glitch is no more

Rameez_Khan

Legend

Hi all,

We're investigating this issue and will work with Nvidia to understand the root cause.

Can anyone confirm the following:

Do you experience the same issue in Premiere Pro 2023 with the same file(s)?
Does reverting to Nvidia driver version 517.40 fix the issue?

Nvidia Studio driver version 517.40 download link

NOTE: Uninstall your current Nvidia driver completely before installing driver version 517.40.

Thanks,

Rameez

N

Nektarios0101

Participating Frequently

The problem started with Nvidia driver 526.98. I rolled back to version 517.40 (with a clean install) and now seems to work as intended.

Rameez_Khan

Legend

Thank you for confirming, @Nektarios0101.

A

AngryMike

Participant

Hello everyone, just wanted to shoot the fix that I know works. I just loaded up a project from a few weeks back and I met this green clip issue. The problem, for me at least, is related to the h.264 codec, so I just transcoded to ProRes 422 HQ. I recently updated my nVidia Studio Drivers but not AE, so I´m guessing it is related to that.

Rameez_Khan

Legend

Hi @AngryMike,

Thank you for confirming!

It looks like this issue could be related to an Nvidia driver update, but we're investigating it.

Can you share your system information so I can add that to the bug we're tracking internally?

Thanks,

Rameez

A

AngryMike

Participant

Hi Rameez, sure thing.

I am running an RTX 3070ti on an AMD 5950x w/ 64 gb 3200 and an RTX 2070 on an i7 8700 non-k w/ 32 gb 3200. I can confirm it is happening on both systems after nVidia driver updates. Have a nice day.

contact@fabrice-agro.com

Known Participant

Bonjour,

depuis la dernière mise à jour d'After Effects et du pilote Nvidia, les mp4 apparaisent en vert dans after effects.

Vous connaissez la raison ?

Merci

Mylenium

Legend

Turn off hardware accelerated decoding in the preferences under Import.

Mylenium

contact@fabrice-agro.com

Known Participant

Yesssssssss merci beaucoup !! 😉

Petr Holusa

Inspiring

Another issues. Other designer told they have the same problem probably nvidia so not always having latest drivers or version of AE is a good idea. 😞 . Are they any old stable nvidia studio drivers please without having this problems? Thanks.

Mylenium

Legend

The particular issue you are showing has nothing to do with the drivers, it's a problem with the hardware accelerated decoding of the footage. Turn off the respective setting under Preferences --> Import. Outside that it's realyl a bit pointless to go chasing for "stable" drivers. It's the running gag of the industry: Even certified drivers for the same identical graphics card can produce different results on different systems. So as much as anybody would want it, but there's simply no magic, surefire way of saying "Just download version XX.xx and it will work."

Mylenium

F

Fabio Live Drone

Participant

Versão do aplicativo -After Effects 2023

Windows 10 - i7-3770T - GTX 1660 - 32gb Ram - SSD 1gb

Tanto no preview quanto na hora de exportar pelo Media Encoder tem aparecido frames em cores verdes, bem como um "embaralhamento" dos frames.
Coisa que nas versões anteriores não ocorria.
Para resolver o problema por enquanto voltei a usar a versão 2021 que ainda estava instalada no meu computador. Nessa versão não há problema algum.
Drivers da placa de vídeo estão atualizadas e cache limpo.

No aguardo, obrigado.

Mylenium

Legend

Turn off hardware accelerated footage decoding in the preferences --> Import section.

Mylenium

F

Fabio Live Drone

Participant

Thanks Mylenium, much better now!!!

S

Stephane27221071edvq

Participant

bonsoir,

Tout marchait bien jusqu'à ce que je fasses la mise à jour d'un pilote nvidia.

Maintenant sur after, mes vidéos que j'importe son illisible et verte. Je ne vois rien alors que si je prend mon lecteur, ras. Seulement problème sur after.

Pourquoi ?

Merci

Mylenium

Legend

Turn of the hardware-accelerated decoding in the preferences under Import. Anything more would require proper system info and so on, none of which you have provided.

Mylenium

S

Stephane27221071edvq

Participant

Merci.

J'ai traduit et je vais regardé dans les préférences d'importation si je trouve l'activation.

A

Audiovisual Aurus

Participant

Hello, today I had this problem with my composition window, it shows a green screen and I already updated the drivers and updated w11. Does someone know how to solve this problem?

Mylenium

Legend

Turn off hardware accelerated decoding in the preferences under the Import section, double-check the other hardware acceleration settings and your graphics driver configuration.

Mylenium

L

Lukáš220079454ksa

Participant

Hello,

same problem, in my case it was caused by the effect used (curves). It helped me: changing the values of the effect, moving it a bit...

Rameez_Khan

Legend

Interesting! Thanks for letting us know.

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