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J
Jason327523480lib
Inspiring
August 20, 2025
Answered

After Effects 25.4 keeps crashing on startup after updating and reinstalling

  • August 20, 2025
  • 4 replies
  • 2310 views

Hi all. So I just updated all my apps (Photoshop, PremPro, AE, Acrobat) today, and the rest are opening fine, but After Effects keeps crashing on startup. I've tried restarting After Effects, my PC, reinstalling After Effects from Creative Cloud etc, but nothing seems to be working. Running Win11 24H2.

 

I would upload a crash report or log (whatever it's called), but it's not in "C:\Users\Username\AppData\Roaming\Adobe\After Effects\25.4\logs" (see attached screenshot).

Correct answer Jason327523480lib

Never mind, it suddenly decided to work today when I did another reinstall. Not sure what was wrong, but it's fixed (hopefully for good haha). Thanks again 🙂

4 replies

A
anshuman_2621
Participant
October 29, 2025

I have facing same issue

After Effects 2025 keeps crashing even though my system my system configuration is powerful

Processor-(i7-13th Gen,

Ram-32 GB DDR5

Graphis-1050 Rtx  8GB

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
October 29, 2025

Are there any error messages or crash reports? Does it happen in all the projects or in a particular one?


Thanks,
Nishu

J
Jason327523480libAuthor
Inspiring
August 22, 2025

Thanks, everyone. Got it fixed. My other apps were suddenly coming up with "entry point not found" errors on launch this morning, so I decided to spend the day doing a full clean and reinstalling everything again. Works perfectly now 🙂 Not sure if I had to do the full clean, but I'm glad it's working now. Thanks again.

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
August 21, 2025

Would you try to reset your preferences and / or update your graphic card driver?

 

J
Jason327523480libAuthor
Inspiring
August 27, 2025

Hi ToolfarmJP,

I originally thought it was fixed as Ae was opening fine a day ago, but it's been crashing all day today. Yes, I've tried resetting preferences, switching from Nvidia Game Ready drivers to Studio drivers (and updating them), uninstalling/reinstalling Ae and nothing seems to be working this time.

 

I really hope I don't have to do yet another full clean. My other apps are working great and it takes hours to install them all again.

J
Jason327523480libAuthorCorrect answer
Inspiring
August 28, 2025

Never mind, it suddenly decided to work today when I did another reinstall. Not sure what was wrong, but it's fixed (hopefully for good haha). Thanks again 🙂

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    August 20, 2025

    Sorry to hear about the crash. We can get it checked. You don't see any crash log in the folder because logging is not enabled. To enable it, create a text file with the name "After Effects Log" in the logs folder. Now launch After Effects and wait for it to crash. The text file that you created should be populated. Share the text file.

    Looking forward to your response.


    Thanks,
    Nishu

    J
    Jason327523480libAuthor
    Inspiring
    August 21, 2025

    Hi Nishu,

    Thanks for that. File is attached. It also made another text file called "After Effects Log-last" that's completely blank.

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    August 21, 2025

    Thanks for sharing the file, Jason. Unfortunately, this log doesn't tell much. Can you try this one more time? Also, please try the expert's suggestions. If they don't help, restart your computer and try running After Effects as administrator (right-click its icon and select Run as administrator).

    Let me know how it goes.


    Thanks,
    Nishu

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