After Effects can't continue: An unexpected error has occurred and After Effects will now shutdown.

Forum|Forum|2 years ago
November 29, 2023
4 replies
1222 views

I have restarted my laptop. I have uninstalled and reinstalled. I keep on receiving the same message. It is not an issue with permissions as I am the only user on my computer. I also know AE is included in my Adobe Plan. Please help!

Crash

This topic has been closed for replies.

nishu_kush

Community Manager

Hope the suggestion above helped.

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

Thanks,

Nishu

J

jenkmeister17177426

Community Manager

If you're able to, can you install the AE Beta, available in the CCD app, and see if the issue continues. We have just put out build 24.2x27 which contains a fix for what we think this issue is (you're not the first to hit it).

Otherwise if you can't install the Beta, please go into your \Users\{username}\Library\Preferences folder and delete the com.Adobe.After Effects.plist and com.Adobe.After Effects.24.0.plist file and start AE up again.