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I
Is Rogers
Participant
November 7, 2023
Question

After Effects can't continue: An unexpected error has occurred and After Effects will now shutdown

  • November 7, 2023
  • 2 replies
  • 1715 views

I'll be able to use After Effects as usual for 5-20 minutes before it freezes for two and then shuts down my whole MacBook for 10 minutes. Once I've got it on again, I get this error message from my MacBook and another from After Effects.

 

I've tried creating new projects (so it's not a corrupted file), uninstalling and reinstalling the application, and clearing the cache, but still, nothing has fixed this. Both my MacBook and After Effects are fully updated. I've been able to use After Effects fine before, so I have no idea what has caused this.

    This topic has been closed for replies.

    2 replies

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    April 26, 2024

    Did the suggestion above help?

    Feel free to reach out. Moving this thread from Bugs to Discussions for now.

     

    Thanks,

    Nishu

    J
    Community Manager
    jenkmeister17177426Community Manager
    Community Manager
    November 7, 2023

    The AE error dialog is caused by something failing during startup of AE. I expect it may be something becoming corrupted due to the crash. 

     

    Try following the steps listed here: https://community.adobe.com/t5/after-effects-bugs/after-effects-23-6-and-24-0-not-starting-on-macos-14-sonoma/idi-p/14139194 

     

    See if that resolves the issue for you.

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