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benniebwoie
Participant
December 20, 2016
Frage

After effects Error Filename.mp4 unsupported format 86::1

  • December 20, 2016
  • 2 Antworten
  • 3533 Ansichten

Hi ,
Please help me.I am using Ae 2015...It's been working so smoothly...but I opened some of my Ae project files.This error started showing up..I am in middle of editing of a short film I need an urgent help..I downloaded the Quicktime.But it doesn't work.I simplified the source destination it also didn't work.But there was no problem until yesterday when I opened its shows error..I am working on both Ae and Pr ...I have been using many dynamic links too..I tried replacing file...Dependencies ..Still stuck...help me!!!

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2 Antworten

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
January 25, 2017

Hi benniebwoie,

Did either of our experts' suggestions work for you? If so, please mark that answer as the correct one.

Thanks!
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Mylenium
Mylenium
Legend
December 20, 2016

Without knowing anything about your source files nobody can tell you much. Start by flushing the AE caches.

Mylenium

B
benniebwoieAutor
Participant
December 21, 2016

It's an .mp4 filetype.I have been working with this file for almost 3 months.There wasn't any problem.But within a week its starting showing unsupported format.I can't even replace the file.But no problem on importing .mov files.
Thank you for your reply..

Roei Tzoref
Roei Tzoref
Legend
December 21, 2016

Did ypu try Mylenium's suggestion? Under preferences-> media & disk cache you should clean both options and see. if that does not work try reinstalling Quicktime

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