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Correct answer Shivangi_Gupta

Hi there,

We're sorry for the issue and thanks for sharing the crash log. We got the logs analyzed and it seems like the report is not complete. Would you mind taking a look at this thread and share the crash log as mentioned here: FAQ: How to find After Effects crash logs on your computer?

Additionally, it is a good practice to check the permissions when any Adobe application gives an issue at start-up. Check out this article: Fixing permissions problem (slow startup)

Let me know if it helps.

Thanks,

Shivangi

1 reply

S
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
May 7, 2019

Hi there,

We're sorry for the issue and thanks for sharing the crash log. We got the logs analyzed and it seems like the report is not complete. Would you mind taking a look at this thread and share the crash log as mentioned here: FAQ: How to find After Effects crash logs on your computer?

Additionally, it is a good practice to check the permissions when any Adobe application gives an issue at start-up. Check out this article: Fixing permissions problem (slow startup)

Let me know if it helps.

Thanks,

Shivangi

ah6105682
ah6105682
Participating Frequently
April 22, 2021

Hi, Sorry to bring up an old post but I and my team are all experiencing the exact same problem. Log File Here 

At a complete loss, I've uninstalled, used the adobe removal program and reintalled and still having the same problem. We have cleared temp data, reset preferences, cleared caches etc with no avail. I have to force close and reopen the program <5 times to get it to finally open. It has happened to three other co-workers after updating to 18.1 AE. Even after rolling back we have the same problem still. 

ah6105682
ah6105682
Participating Frequently
April 22, 2021

It says the priority is above normal but it isn't.

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