Skip to main content
nec_roz
nec_roz
Participant
October 29, 2023
Question

BSOD "CLOCK_WATCHDOG_TIMEOUT" while rendering in AE or PP (not OC)

  • October 29, 2023
  • 5 replies
  • 1396 views

Hi guys, I'm coming to you because I'm really stuck atm

I'm going to start a project for a client tomorrow so I wanted to look at the assets and all the stuff before starting it

 

Fact is : I litteraly can't do anything

- If I try to render a preview I'm getting a BSOD (Premiere)

- If I try to export I'm getting a BSOD (Premiere)

- If I try to export I'm getting a BSOD (After Effects)

 

I searched on the internet and tried everything I found : 

- I updated Windows so now I'm no longer on W10 but on W11 

- I uninstalled my NVIDIA Drivers using DDU and made a clean reinstall (I did it twice : first time with the lastest version and second time with an older version)

- I tried to render with olders AE and PP versions

- I tried to render using Mercury Playback Engine GPU Acceleration and Software Only

- "Enable hardware accelerated decoding" was already enable

- I did a memory diagnostic using Windows and I did another one with Memtest86 -> No errors

 

I also used "BlueScreenView" and "WinDbg" and it seems that "ntoskrnl.exe" is creating the BSOD

 

I also attached a dump file so you can see the report if you want to

 

I'm really lost atm guys and would love to hear if some of you had / have this issue and could be able to help me 

Thanks for reading me!

This topic has been closed for replies.

5 replies

L
luzm52199364
Participant
May 30, 2024

I'm having the same issue especially with premier Pro 24 the newest one. But these issues started a few months ago during the last update Premier pro 23. I thought it was a hardware issue so I upgraded to the newest i-1400 K. And then I still have the issues so I got more ram now I have 64 GB and I had a 3080 so I upgraded to a 4090 any thought to suggestions for this fix would be helpful. I've already downgraded all the way to Premier Pro 22. It does happen a lot less. I'm actually able to get some work done, but it really sucks that I have to sacrifice so many good updates to get some work done, the last time I talked to a representative he said it could be the graphics that I'm using from Mr.  Horse But I've been using that plug for so long and it just sucks that it's having issues now I also noticed she started happening a lot more when I started using progress footage from my Ronnin 4d I'm almost ready to switch to da Vinci resolve, but I still have projects that I'm working on at the moment it would be a nightmare to switch over and I have a royalty to Adobe and I would really just rather fix the issue

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
March 28, 2024

Let us know if you're still having the issue.
I am moving this thread from Bugs to Discussions for now.

 

Thanks,
Nishu

    A
    An3494794841qu
    Participant
    January 24, 2024

    I have the same error as you, I wonder if you have a solution?

    nec_roz
    nec_rozAuthor
    Participant
    October 31, 2023

    Thanks for your answer !! 

    I uninstalled it but BSOD still happen unfortunately ...

      J
      Community Manager
      jenkmeister17177426Community Manager
      Community Manager
      October 30, 2023

      The dump.txt file indicates an issues with 

      PROCESS_NAME:  StreamDeck.exe

      Can you uninstall the related program and see if BSODs still occur?
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices