Skip to main content
G
Gin Tonic
Participating Frequently
August 1, 2017
Answered

Can I delete the application support file?

  • August 1, 2017
  • 3 replies
  • 30850 views

The size of the file is 24gigabytes. I am trying to clean up my hard drive/trying to figure out why adobe bridge keeps on crashing whenever I try to preview presets (I've already deleted the cache file) and was wondering if this is a normal size.

I have a macbook air with 8 gigs of memory and 251  of flash storage.

Thank you!

Correct answer David Arbor

Do you mean the entire folder called Application Support in your Library? Absolutely not.

Do you instead mean the After Effects file inside of the Application Support file? The answer is still no.

You likely have a lot of cache files in there, possibly from a different version of Ae. If that's the case then clearing the cache in your current version of Ae wouldn't get rid of cache files from a previous version.

That being said, you haven't provided a ton of information. Can you post a screenshot with your finder tree expanded showing how large all the folders are?

3 replies

D
David Arbor
Inspiring
August 2, 2017

Go into the After Effects preferences and see where your cache files are being written to. If it's the Application Support folder then it's just going to fill up again. You should get an external drive, but only store cache files there if it's fast, like a USB 3 SSD or one of those small drives that fits in your SD card slot.

    G
    Gin TonicAuthor
    Participating Frequently
    August 3, 2017

    I have this. Would this work?

    Sorry for the beginner-like question. I am doing fine in terms of learning how to use the Adobe application itself, but I am having a bit of a difficult time learning about the backends of it, such as preference and hardware components.

    I really do appreciate your help!

    Amazon.com : G-Technology G-DRIVE Mobile USB 3.0 7200RPM | Portable 7200RPM USB 3.0 1TB Hard Drive Silver 0G02874 : Came…

    D
    David Arbor
    Inspiring
    August 3, 2017

    No worries, that's why these forums are here. While that is a USB 3 drive, it still has a spinning hard drive in it, and will be significantly slower than your internal SSD. It depends on what you're animating or compositing, and at what resolution, but you would likely see a slowdown in the speed of your timeline caching if you used that drive.

    I should also retract my previous statement about using the Transcend JetDrives (they fit in the SD card slots) because they're not fast enough either. A 256 GB external SSD would be more appropriate. I have one attached to my iMac and I allocate 150 GB as my cache limit for Ae.

      kirkeric
      kirkeric
      Inspiring
      August 1, 2017

      You might want to consider some external storage as well because if you are doing any routine projects then you have a larger issue with space.  I'd imagine with your installed apps, etc you probably don't have much to work with to begin with.

      Eric

        G
        Gin TonicAuthor
        Participating Frequently
        August 2, 2017

        External storage, huh? I thought you won't need any tech-knowledge when working with Adobe (for some reason), but oh boy was I wrong.

        It helps A LOT to be a bit of a techie. Better start getting more used to. So much to learn!

        Thank you for your reply, sir.

          D
          David ArborCorrect answer
          Inspiring
          August 1, 2017

          Do you mean the entire folder called Application Support in your Library? Absolutely not.

          Do you instead mean the After Effects file inside of the Application Support file? The answer is still no.

          You likely have a lot of cache files in there, possibly from a different version of Ae. If that's the case then clearing the cache in your current version of Ae wouldn't get rid of cache files from a previous version.

          That being said, you haven't provided a ton of information. Can you post a screenshot with your finder tree expanded showing how large all the folders are?

            G
            Gin TonicAuthor
            Participating Frequently
            August 2, 2017

            Hi David,

            Thank you for your reply!

            I did a bit of digging after your reply and found out that media cache file was the culprit. Turns out you can delete that file, so I deleted. Bridge still freezes whenever I try to preview a preset animation from after effect, but I was able to free up a lot of space!

            I cleared the cache file and everything and reset Bridge back to default factory mode, but still to no avail.

            I guess I'll try redownloading Bridge.

            Anyways, thank you so much!

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices