Skip to main content
Participant
January 28, 2022
Answered

Can't open AE: "Error Loading Sapphire Bundle"

  • January 28, 2022
  • 3 replies
  • 4124 views

Hi everyone.

 

So eaerlier this evening I downloaded Sapphire plugin for AE; I was having some issues with it and a friend suggested just redownloading it, so for some silly reason I just decided to delete all of the Sapphire files (plugins, etc) off my laptop.

 

However, since I did that, every time I've tried to open AE an error message appears saying: "Can't find Sapphire bundle in /Applications/BorisFX/Saphire 2022 Adobe/config/sapphire-ae64.bundle: file does not exist. Please reinstall Sapphire Plug-ins to fix this problem."

 

I feel like I've tried everything: I've cleared ALL Sapphire plugin folders, I've reinstalled AE several times, I've reinstalled the sapphire plugins (and yet again deleted them) and literally nothing has worked. As far as I can see, there are absolutely no remaining Sapphire or BorisFX files or folders. I've tried clearing/resetting AE preferences. Nothing's been working, and I know people have had this issue before as I've googled it and tried every possible suggestion/fix, yet nothing has worked. It's gotten to the point where I think I may have to factory reset my laptop and ENTIRELY clear my disc just to be able to ever use AE again, which I don't want to do, because that may not even end up working.

 

If anyone has a solution for this, or even just any ideas of what I could do, please let me know.

 

Correct answer Dmitrii26930385695g

Check your Mediacore folder and see if you still have Sapphire plugins installed

/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/

3 replies

ToolfarmJP
Community Expert
Community Expert
March 14, 2024

Would you download the version from Boris FX web site? It works as a demo mode if the serial number is not entered.

 

https://borisfx.com/legacy-downloads/?&product=Sapphire&host=Adobe

 

Dmitrii26930385695gCorrect answer
Participant
November 29, 2023

Check your Mediacore folder and see if you still have Sapphire plugins installed

/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/

Participant
March 14, 2024

What if I don't see a "Plug-ins" folder in Common?

Participant
June 1, 2024

Worked thanks!!

Mylenium
Legend
January 28, 2022

Could be a permissions issue or your file system retaining an invisible version. I'm not much of a Mac guy, but making liberal use of the File info panel and your Disk Utility surely might reveal something. I'm pretty certain it's something silly that prevents this...

 

Mylenium