Cannot open AE with alert message

Forum|Forum|3 years ago
May 6, 2022
2 replies
1614 views

When I try to open the application, it keeps showing the alert message ("Last log message was: <17172> <DynamicLink> <5> Increase wait time to 2") and I cannot open it anyway. I tried to uninstall AE already but it didn't help...

Anyways to fix?

This topic has been closed for replies.

nishu_kush

Community Manager

Hi kok21127552 & cbsee,

Sorry for the crash.

Are you on macOS or Windows? Does it generate any crash logs: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124

Let us know.

Thanks,

Nishu

C

cbsee

Participating Frequently

Hello nishu Yesterday I have chat With a customer support of Adobe and they
Take Control in Remote of My computer and They have found the problem In
some Folder so they delete it.
It was a crash provocate by a bundle file of plug in. They sad to write
back to plug in assistant support. Problem solved.
Thanks

cbseecom staff

C

cbsee

Participating Frequently

Problem Solved... here in the attachment there are the bundle files who generated the AE crash....

Thanks and good job with Adobe suite to all of you guys!

Mylenium

Legend

A crash log from thread 0 is perhaps not that useful when thread 5 crashed. That said, thread 5 typically is the Adobe crash reporter itself, so there's a good chance you have some issues with your network settings or the permissions on the Adobe folders where the logs are stored. Check that stuff, meaning your firewall, system network settings and the properties of the aforementioend folders.

Mylenium

C

cbsee

Participating Frequently

have the same problem

i can open preview release but not the update version

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