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matthiasd38837499
Participating Frequently
May 22, 2021
Answered

Dolly Towards Cursor Tool not working in Custom View

  • May 22, 2021
  • 2 replies
  • 1891 views

Dear Support, dear Community,

when I'm trying to use the 'Dolly Towards Cursor Tool' in Custom View nothing happens. Strangely enough in front-view it does work.

I've made a video of this stuff for you to understand the problem better. 

Am I the problem or is After Effects? 😮




This topic has been closed for replies.
Correct answer nishu_kush

Hi Matthias,

 

That's not ideal.

Do you have a camera in the Composition? If so, what's happens if you select Active Camera from the drop-down and try to use the tool? Also, does it happen in any other project as well?

If it occurs in all the projects, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

Let us know if it helps.

 

Thanks,

Nishu

 

2 replies

R
Rick Gerard
Community Expert
May 27, 2021

If you have a camera in the timeline and you are in anything other than the Active Camera view, and you are using the camera tool, nothing will change in the other views. The camera tools should work in all custom views if you have no layer selected. Front, Top, Right, Left, Bottom, and Back will not change with the Orbit tool but the other two tools should work just fine. All camera tools should change any of the custom views if no layer or camera is selected. 

nishu_kush
Community Manager
nishu_kushCommunity ManagerCorrect answer
Community Manager
May 27, 2021

Hi Matthias,

 

That's not ideal.

Do you have a camera in the Composition? If so, what's happens if you select Active Camera from the drop-down and try to use the tool? Also, does it happen in any other project as well?

If it occurs in all the projects, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

Let us know if it helps.

 

Thanks,

Nishu

 

    M
    matthiasd38837499Author
    Participating Frequently
    May 27, 2021

    Hi Nishu,

    Thank you so much for the quick response!

    Actually, it works with cameras. So I guess you've named a good workaround by just adding another camera for navigation - thank you so much!

    The problem does not occur in all projects. Actually, at first everything is okay, but after some time it has occured in multiple instances... 

    I hope the ticket was helpful for you - you helped me a great deal for sure.

    Thanks,

    Matthias

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